Collegian Hotel & Suites, Trademark Collection by Wyndham

A decent place!

The hotel was a bit out of date. There were no frills or thrills. The room was tired and clean for the most part but there were bizarre stains on one of the decorative pillows. and on and under the glass on the night stand. See photos. There was a hair in one of my towels, luckily the second towel had none. pillow The elevator might need servicing as well as loud bangs could be heard when it would start. Having said that a strong vacuum cleaner needs to be purchased for the hotel as there was a lot of dust on the carpets. The staff at the front desk and in the restaurant were splendid though and the food was decent.

I would highly avoid this hotel if possible. While the location is very convenient that same sense of convenience is not present when you enter the hotel doors. I booked this hotel for a convention and upon arrival found that my reservation had been changed without my knowledge two days before my arrival date by their sales team. I only found this out, once I entered my much smaller than expected room and found that it did not match the description of the booked room at all, while I was still charged the same rate as the more expensive room I had originally booked. The first room that I was placed in had stains on the couch, a gap in the rooms door which allowed for the room to be looked into from the hallway, a bathroom door that did not lock, and exposed circuit boards and wiring from the uncovered thermostat unit. Bringing this to the attention of the front desk, I was notified of the unauthorized change to my reservation and how no rooms of what I booked were available. When we notified him of all of the issues in the room, we were told that we "Must not know how to use that type of door lock." and that all of the rooms for the convention block were the same price. (Which was not true) After 40 minutes of back and forth at the desk, we managed to magically get put into the room type that was originally booked. But we still had to fully inspect the room before feeling safe or comfortable enough to bring our bags back inside. The new room we ended up in had a similar issue with the bathroom door handle popping off of the door itself, but at least it locked. Calling hotel management after check out resulted in an accusatory tone and the question "What are you trying to get?" when simply wanting to know why the reservation was changed. The only responses I got from both the manager I spoke to on the phone and the front desk agent resulted in the "But we fixed it!" not at all caring about guest experience, or the inconvenience of having to inspect the rooms, pack and unpack, and the 40 minutes lost just trying to get it fixed to begin with. I requested a call back to know why this happened but know I will never receive one.