Perfectly located in beautiful Circular Quay, near the iconic Sydney Opera House and Sydney Harbour Bridge, Pullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. Our luxurious 5-star Sydney hotel with apartment -style suites offers business and leisure guest's effortless access to many of Sydney's top attractions, including the downtown Sydney Rocks district, Pitt Street Mall and Taronga Zoo.
CCHEN2023.02.07
Exceeding expectations, this kind of price can live next to the Harbor Bridge and Sydney Opera House, which is really much more cost-effective than in China. Harbor view suite veiw invincible. The only downside is that there will be international cruise horns in the morning. But it was over in a few seconds, and it was still an experience.
Sydney Central Business District | 16.69km from Trail South Narrabeen
For generations the Department of Education building stood quietly its golden sandstone facade forming an unassuming backdrop to the rhythm of the city. Reawakening as Capella Sydney the heritage-listed icon welcomes guests inside for the very first time setting a global benchmark for luxury accommodation cuisine and cultural immersion.
Situated moments from Circular Quay in an enviable position central to commercial arts and cultural hubs in the heart of the newest hospitality precinct Capella Sydney celebrates the Australian panorama through its interiors location and experiences.
Balancing storied architectural features with a contemporary design aesthetic the unparalleled spaces within Capella Sydney showcase curated artwork sophisticated furnishings and intriguing objet dart. 192 guestrooms and suites spanning eight levels are anchored by three ground-level food and beverage offerings Aperture Brasserie 1930 and McRae Bar. The ground level also features an array of meeting and event spaces catering for 10 to 80 persons while wellness-seeking guests will make their way to level six to discover the world-class health and spa facilities.
GGuest User2023.05.24
I had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap
Sydney Central Business District | 16.82km from Trail South Narrabeen
Welcome to Sydney's iconic hotel, perfectly located in the heart of the city, where you can enjoy unparalleled access to the city’s top attractions, including the Sydney Opera House, Circular Quay, and the Royal Botanic Gardens. Surrounded by luxury retail stores and the central business district, it’s the ideal destination for business and leisure travellers seeking convenience and sophistication.
Recently revitalised with a stunning multi-million refurbishment, this luxury heritage-listed hotel blends its rich history with modern sophistication. Our 436 redesigned rooms and suites are an oasis of comfort and elegance, each thoughtfully appointed with the signature Sofitel MyBed™, indulgent Balmain Paris bathroom amenities, LED Smart TV with Chromecast, and 24/7 personalised service available through the hotel’s online assistant. Experience state-of-the-art technologies, including MySmart mood lighting and sensorial controls, all designed to provide an unparalleled experience.
With the convenience of Sydney's new Metro, ferry, train, and light rail services nearby, exploring everything this vibrant city offers is effortless. After a day filled with business meetings or sightseeing adventures, unwind at one of our newly opened restaurants and bars, where you can savour an array of dining options that beautifully reflect Sydney’s diverse culinary landscape.
As the “Sydney Hotel of the Arts,” we invite you to immerse yourself in culture with exclusive access to premier events, including captivating performances by Opera Australia, the Australian World Orchestra, and visits to renowned art galleries and musicals. Whether you’re attending a pivotal business meeting or discovering the city’s vibrant arts scene, our hotel’s prime location, cutting-edge facilities, and timeless elegance make it the perfect choice for a memorable stay in Sydney.
GGuest User2023.06.06
4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️
Outstanding
189 reviews
4.8/5
Price from
NZD 310
per night
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Sydney Central Business District | 17.18km from Trail South Narrabeen
With a stay at The Fullerton Hotel Sydney, you'll be centrally located in Sydney, steps from Pitt Street Mall and within a 5-minute walk of Theatre Royal. This hotel is 0.3 mi (0.5 km) from Sydney Tower and 0.4 mi (0.6 km) from Hyde Park Barracks Museum. Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and shopping on site. Stop by the hotel's restaurant, The Place, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Sydney? This hotel has facilities measuring 22604 square feet (2100 square meters), including conference space. Self parking (subject to charges) is available onsite. Make yourself at home in one of the guestrooms featuring minibars and Smart televisions. Foxtel is provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGuest User2024.08.26
Great stay to have desserts for welcoming. The room is so spacious and the bed is comfortable. The buffets in the morning have a range of varieties and really nice. We can have access to executive lounge to enjoy afternoon teas and capanes at night. The staff are so polite with great service minds. The hotel sanitizers are Ecolab, which makes me feel safe and clean. I will definitely consider to come back for stay next time.
Darling Harbour | 17.55km from Trail South Narrabeen
A stay at Hyatt Regency Sydney places you in the heart of Sydney, just a 3-minute walk from SEA LIFE Sydney Aquarium and within a 5-minute drive of Circular Quay. This 5-star hotel is 1.6 mi (2.5 km) from Sydney Opera House and 3.6 mi (5.8 km) from Sydney Harbour Bridge.
Relax and unwind with massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Grab a bite at Dundee Arm, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 4 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Sydney? This hotel has facilities measuring 39827 square feet (3700 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 878 guestrooms featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
CChong Wei Wen Jason2024.03.15
Fantastic hotel with excellent location. Great views of the darling harbour and excellent wine and dine facilities around the hotel. Will highly recommended to anyone who is travelling and looking for a good place to stay in Sydney!
Sydney Central Business District | 17.81km from Trail South Narrabeen
The Porter House Hotel - MGallery is nestled amongst the eclectic mix of heritage and modern buildings in the heart of Sydney's CBD. Take a journey of discovery for all the sense, where rich history meets modern elegance. You will find The Porter House Hotel, just footsteps away from Sydney's iconic attractions such as the Australian Museum, Hyde Park, Darling Harbour, Capitol Theatre and Circular Quay.
GGuest User2023.12.02
I really want to love this hotel but as a 5 star hotel, there are a number of basic details that even 4 star hotels get done effortlessly. For one, the check in was surprisingly manual. Having to write out a check in form with my details. I expected they would already have those details from my booking, even though I booked through a third party. Most hotels only ask for a credit card and that's it. But that was almost insignificant compared to the room tech experience. It wasn't made clear to me how to access the wifi compared to other hotels which made for a stressful half an hour trying to figure it out. Calling reception from my room took quite a while for them to pickup too. Worst of all, almost everything is exclusively controlled from a tablet. Turning the tv on and off, even adjusting the volume and changing channels all need to be done from a tablet (not great when it's pitch black). As well as controlling the lights and blinds. I work in tech and this is a classic case of over-engineering. At least give guest a second option for physical controls or tv remotes because that's easier than forcing them to become an expert of your custom room controls when they should be relaxing. Lastly they have a lovely restaurant - Dixson and Sons. But the opening hours are too limited. It isn't open every day or for lunch and seems to close a bit too early at 9pm instead of around at least 10 or 10.30pm. The same limitations apply to the room service. The last 2 issues seem to be a result of them perhaps trying to be more cost effective in order to be high end, but I feel it's ruining the experience. If they could resolve them I'd gladly come here more often, which I really want to. But I felt robbed of a relaxed and delightful experience by the complicated tech and limited restaurant hours.
Darling Harbour | 17.93km from Trail South Narrabeen
With a stay at PARKROYAL Darling Harbour, Sydney, you'll be centrally located in Sydney, within a 5-minute drive of Circular Quay and Sydney Opera House. This 4.5-star hotel is 0.4 mi (0.7 km) from SEA LIFE Sydney Aquarium and 3.8 mi (6.1 km) from Sydney Harbour Bridge.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features babysitting (surcharge), complimentary use of a nearby fitness facility, and a banquet hall.
Grab a bite at ABODE Bar and Bistro, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available onsite.
Make yourself at home in one of the 341 guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
RRAntonio2024.09.15
My stay at PARKROYAL Darling Harbour in Sydney was fantastic! Location was close to ICC Sydney, Town Hall and Chinatown. Staff are very friendly and helpful!
Darling Harbour | 17.99km from Trail South Narrabeen
A stay at Novotel Sydney on Darling Harbour places you in the heart of Sydney, within a 15-minute walk of Star Casino and SEA LIFE Sydney Aquarium. This 4.5-star hotel is 2 mi (3.2 km) from Circular Quay and 2.3 mi (3.7 km) from Sydney Opera House.
Don't miss out on the many recreational opportunities, including an outdoor pool, an outdoor tennis court, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.
Grab a bite to eat at The Ternary, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Sydney? This hotel has facilities measuring 2250 square feet (209 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 525 guestrooms featuring refrigerators and Smart televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
AAnonymous User2024.04.25
Nice comfortable stay for a couple and toddler. Bathroom could be cleaner and needs a bigger shower. Breakfast was great.
Darling Harbour | 18.02km from Trail South Narrabeen
Bienvenue to Sofitel Sydney Darling Harbour. The ultimate urban resort in Sydney, voted Australia’s Luxury Hotel of the Year & Australasia Hotel of the Year. Travel & Leisure readers voted our infinity pool Australia's best in 2023. Escape to a world of ultimate relaxation, romance and waterfront sophistication, nestled in the heart of Darling Harbour. With Sydney’s vibrant playground at your doorstep and the International Convention Centre adjacent, revel in the epitome of luxury with unparalleled 5-star service and world-class facilities. Boasting expansive rooms and suites complete with floor-to-ceiling windows and French bathroom amenities. Indulge in the stunning outdoor infinity pool, state-of-the-art gym overlooking the city skyline, luxurious SPA and exclusive top-floor Executive Lounge. Sofitel Darling Harbour is proud to be the recipient of awards across our spa and dining facilities in 2024. Savour the French way of life with four vibrant bars and restaurants, including the award-winning Champagne Bar , and our restaurant Atelier by Sofitel, has retained its two Chef Hats status in the 2024 Australian Good Food Guide Awards. It was also awarded two Goblets in the NSW Wine List Awards. And most recently Sofitel SPA Darling Harbour was announced as runner up in the Best Hotel or Resort Spa category at the Spa and Wellness Awards 2024. Experience pure indulgence in Sydney.
HHamed Taghvaei2024.08.08
When you won't get a 5-star experience at a 5-star hotel.
While the staff was pleasant and helpful, the overall quality of the building and amenities fell short of expectations. The construction seemed to prioritize cost-cutting, resulting in a subpar experience. The room lacked basic items typically provided in a 5-star hotel, such as toothbrushes, toothpaste, bottled water, tissues, and a well-stocked minibar.
Additionally, the room was relatively small, and the materials used, including the bathroom basin and carpet, were of low quality. The entertainment system was limited and required payment for most services, without offering basic apps like YouTube or Spotify.
Overall, despite the friendly staff, the hotel's infrastructure and amenities did not meet the standards of a 5-star establishment.
Sydney Central Business District | 18.17km from Trail South Narrabeen
Ibis Styles Sydney Central is on the doorstep of the vibrant Surry Hills and Oxford Street. Discover spacious, comfortable rooms with a kitchenette, LCD TV, ironing equipment, air conditioning and in-room safety deposit box. The hotel has rooms on 18 levels and features free Wi-Fi, self-check-iin counters, luggage storage, a 24-hour front desk, and Korean and Japanese inspired restaurant and bar. Located in the heart of Sydney's CBD, 400m from Museum Train Station, 800m from Chinatown and 1.2km from Darling Harbour, it is the perfect spot for experiencing all Sydney has to offer with sought-after restaurants, hidden cocktail bars, the best shopping in the city, theatre and live music on your doorstep.
Ibis Styles Sydney Central has proudly received a NABERS energy rating of 4 stars, and a NABERS water rating of 3 stars.
GGuest User2024.08.03
The location is very convenient. One can walk to nearby attractions and the Museum station for transit to and from the airport. The staff were friendly and helpful, and allowed me to check in early and check out one hour late. However, the WIFI is a bit slow and I didn’t get the connection for my computer unless I put it next to the microwave oven near the door, making it a bit inconvenient for me to do my work or conduct online meetings. The breakfast choices were the same during the whole time of my stay. I’m glad that I only stayed for 3 nights.
Very Good
288 reviews
4.2/5
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4.6/5
Outstanding
GGuest UserFirstly, this hotel is perfectly located for business travellers to Macquarie Park Business Centres. The hotel is 5 minutes away from offices, Macquarie Centre and train stations. Absolutely perfect for my work trip. There were some positives. Rooms are fine, completely what you would expect from a business hotel. Bed was comfortable, there was a TV that I never used, space to put luggage and hang up your clothes, a table and a chair etc. However, it goes down hill from there. I'll list the negatives 1 by 1: 1. One pillow had a very strong odour coming from it. Smelled like bad musty BO. I literally had to move the pillow into the cupboard as I couldn't stand the smell. However, this meant that I could smell this musty smell every time I came in and out of the room. 2. 1 of the provide bath towels had a big hole/tear in it. 3. Housekeeping made an error and did not provide shampoo but instead 2 conditioners. Easy enough, I called up reception and they said I have to come down to the reception to get it myself. Fine, went down and was given 1 bottle of shampoo. I went back upstairs to shower only to find that the shampoo given was pre-opened/pre-used. Terrible. After my shower, I went back down to speak to another receptionist who was apologetic and gave me 2 bottles of shampoo. 4. On my second day, I realised housekeeping had not come in, so I went down to speak to the reception again and was told that because of COVID, they only do housekeeping on after the 3rd day of your stay which made it null and void for me. 5. Fitness centre was adequate but they did not replenish the towels and did not clear used towels regularly. On my second day, I had left a used towel on the side as the bin was full. On my third day, the bin was still full and my previous towel still sitting there in the same position I had left it in. Forth day, no more clean towels. 6. If they were so concerned about COVID, they would have more regular cleaning of public areas like the gym and in the hall way where an empty glass and cup set for 3 whole days. The lack of cleaning in public areas to me is unacceptable in the hospitality industry now. All in all, I cannot recommend this hotel to anyone given my concerns above, especially the lack of cleanliness while we are dealing with an epidemic.
665763209The biggest advantage of this hotel is that the location is really great! L3 and L2 Pony are just outside the door, and L1 is at the same intersection. The Train is also convenient, so it is very convenient no matter where you go. If you walk, you can walk along Geo St all the way to Circular Quay, passing Town Hall, QVB, etc. We also tried to walk from the hotel to Darling Harbor, UTC and the University of Sydney, Hyde Park, museums, China Town, etc., and they were all very convenient!
The disadvantage of the room is that when we opened the balcony door of Room 1510, there was a huge fume exhaust vent, so we couldn't sit on the balcony and drink a cup of coffee, and the sound was a bit noisy.
Overall, not bad!
AAnonymous UserIt’s nice comfortable bed and clean sheets. The place is quite old though (used to be a wool factory in past life) and bathroom has mold in the corners but otherwise decently clean. Needs a bit of upgrade. Rooms are very large and has all apar**ent amenities like dishwasher and dishes, oven, washing machine, iron and dryer. Decent stay for work not too far from city. Cafes available one block away but not a lot of options. Plenty of options on food delivery from city though through the major apps. I’d stay again.
Vviva HW Sydney is a newly established hotel offering a range of excellent amenities. The rooftop outdoor pool is particularly noteworthy, providing guests with an amazing experience. However, the hotel's location between two highways can detract from the overall experience, particularly for those sensitive to noise pollution. The rooms, albeit well-equipped with various amenities, are on the smaller side, which can make them feel cramped and limit mobility within the space. Additionally, the control of lighting in the rooms can be cumbersome. Another aspect to consider is the absence of a proper hotel lobby, which is a standard feature in many luxurious five-star hotels. This lack of a dedicated lobby may not meet the expectations commonly associated with a five-star hotel experience, especially in Australia where the standards for luxury accommodations are typically lower.
GGuest UserGood rates to stay in the heart of the Sydney CBD. Special offer for paying in cash, otherwise the normal charge for using credit card. Located near Town Hall and Queen Victoria Building with easy access to shops, restaurants and transport. Compact Queen Room was small but had the main requirements if you are only staying in the room to sleep and out all day - comfy large bed, TV on the wall, small desk and chair, air con, free wi-fi, small room safe, small fridge and coffee/tea facilities, blackout curtains, regular and nice rain shower fittings. Soap and wall dispensers of shampoo and body wash provided, but other amenities like hair conditioner, iron and iron board or dental kit can be requested from Guest Services (sign with list in the elevator). Friendly staff. Reception closed in the early hours but just use access card. A few negatives. My room was located facing the nearby wall of the building next door (so no view). I requested a view (if possible) but was informed there were no views for my room. I don't think hotels realise how any outlook can make a big difference for some guests to enjoy their stay. If I book again I would check first if a room facing the street was available. Worse and disturbing for me though was the constant humming noise and sometimes slight vibration caused by the air ventilation shafts outside my window (one quite close and attached to the outside wall). It also took a couple of days and some confusion before I received a make up room/do not disturb door sign. Many hotels these days take this lightly and are very casual about such arrangements, but some guests are more comfortable having this sign. Very minor was the cold water barely ran in the bathroom basin which was a little convenient at times. There was a TV entertainment lounge nook in the corridor outside my room which was not used during my stay but I would find that disturbing if it had been. Overall a pleasant stay but check out the different types of rooms available.
VVivianThe hotel room is very comfortable and clean. Just the amenities they offer looks like they are lack of stock in regards with the tiny coffee packets and quality of this. Please leave more than a couple of them, especially when 2 people are staying and the price of the room. Also they were unable to give me late check out at 2PM, to charge 20 usd extra for 2 hrs is not good, especially when they are not full and I have stayed other times before. Thanks.
CCamintelAlthough my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app.
Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion.
What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.”
They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.
GGuest User As my partner and I approached The Elysium, we were immediately charmed by the hotel's grandeur, ensconced in an atmosphere of tranquility, a serene oasis in the bustling city. Our stay was but a couple of nights, yet every moment spent there was steeped in pure bliss, leaving us with unforgettable memories. The warmth with which we were greeted upon arrival was only the beginning of our enchanting journey. Despite it being a busy weekend, the staff went above and beyond to make our stay comfortable and hassle-free. Their genuine interest in our well-being, coupled with their attention to detail, made us feel truly pampered. Our room, a serene haven, was tastefully decorated, blending modern amenities with subtle touches of elegance. A sweeping view of the city skyline against the setting sun from our window was simply mesmerizing, adding an extra layer of magic to our stay. The cleanliness and peaceful ambiance of the room were second to none, contributing to our restful nights. Evening walks in the hotel's serene gardens, imbued with the soft scent of blooming flowers, brought us closer to nature and each other. Meanwhile, the sleek, tranquil spa with its range of rejuvenating treatments further elevated our stay. Our experience at The Elysium was indeed a magical escape, made even more special by the fact that we shared these wonderful moments together. It was a refreshing break, a chance to disconnect from the mundane, and reconnect with each other. Our memories of this place are etched in our hearts, making us yearn to return when the opportunity arises. We left The Elysium with heavy hearts but with the promise of a future visit. It was more than just a hotel, it was an experience, a beautiful chapter in our lives, that we would happily revisit.
GgohwaimiOverall good place to stay and location. I am very happy with the 1 night stay. If really want to fussy, I would said the wifi system is complicated by asking me key in room number and last name at end customer not found error. At end the receptionist provided me visitor password instead. Other than that all are very good with big room big space nice location.
GGuest UserA great place to stay near Light Rail, Chinatown, Central, and shopping. Our room was excellent, and we found the reception staff always welcoming and helpful. We really enjoyed our stay. It is an excellent hotel for location, for guests who may have difficulty walking up and down sloping streets, as it is in a comparably level area.
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