Hello Hotel

Amazing hotel. Staff very friendly. Very clean rooms

Clean, lovely staff and great location. . Would definitely use again.

Staff was friendly and helpful.

Brilliant hotel. Price included a breakfast to go which was tasty. Good price, room was huge, bathroom was sufficient and clean. Would definitely stay again!

While the general location is convenient for the area, the access to and from the hotel is awful. The narrow access road leads from a very busy main road, with one lane of fast moving vehicles and two lanes of queuing traffic, and too near a busy junction to make right turns out a pleasant experience. On first impressions, the hotel itself seemed OK and the reception staff were friendly. The room appeared to be clean, with the exception of a long black hair found on the side of the bath (my wife is blonde and I’m bald). We were both very disappointed with the bath/shower though, as despite the water being scalding hot in the wash basin, the water from the bath taps and over-bath shower head was tepid at best. This meant that a relaxing soak in the bath was out of the question and a very quick cool shower was all that could be taken in anything resembling comfort. Sleep also turned out to be out of the question on this occasion, as the bed’s mattress was as hard as a board and the duvet was the thinnest I have ever seen in my life. We were therefore cold in bed and needed to run the room heater all night and even then we needed our coats over us on top of the duvet! Added to this, just to make sure that we didn’t get any sleep, our neighbours in the room above turned up shortly before midnight and, due to the lack of any noticeable sound insulation in the building, appeared to belong to a family of elephants. They stomped around the room every few minutes, right through until 4am and even left their mobile phone ringing, unanswered, for ages at around 2am, just to add good measure. Finally, to cap things off, they got the wrong order for my breakfast barm and, as my wife opened the curtains, the curtain rail fell off and came close to hitting me on the head. When we reported this to the receptionist on the way out, his response was “don’t worry about it, it happens all the time”. So, no apology made, and there is obviously not going to be any attempt at repairing the defective rail. All in all, as you can probably guess, we won’t be returning.

Good room with water, tea, coffee and biscuits provided. What stood out was the staff. Dowet at the reception was amazing and really helpful.

The breakfast next door in Alberts is great, you get a 20% voucher. Rooms are spacious and the staff are friendly. Would stay here again.