Belfast Hotels with Swimming Pools

We nice ambience when we entered and had hand sanitizer sations available through out the hotel. Greeted by very friendly and courteous staff, thanks Madelina and Rubelha for all you help. Room was very nice and clean. Room service staff was great, thanks Rachel and Michelle. Housekeeping staff was fast and courteous. Food was great, loved the home made Titanic ice cream sundae and their other deserts.

Very disappointed with the horrible customer service received at this hotel. Firstly you can’t charge nothing to your room without a card being presented at check in! So far nothing extremely awkward as I travel around the world and with the exception of the hotel chains that I have membership, inhame been asked before to present a credit card to be inserted in the hotel system as a guarantee. The awkwardness start when the receptionist start asking how much you want to put in ?? It seemed more to be on a top up shop than in a hotel! So as I am staying just a couple of nights (already payed for) and being caught by surprise I asked for a 100£ credit to the room, payment went trough etc, got to the bar and was told that I had to pay there for the drinks to which I responded that I had just put a credit in and for the bartender to verify, “computer says nooo” like type of answer, he then called reception, followed by same type of operation with computer still saying nooo. A girl who seemed to be the bar manager, absolutely didn’t bother to come and get involved in order to excuse the hotel for whatever mistake was happening, I ended up paying for the drinks with my card even with a credit of 100£ Worse than this: Breakfast today, received by the restaurant manager who requested my room number, with little to no sympathy at all with a shut face very poor wording took note of room Nr and asked me to wait at the bar area as she needed to prepare a table for me, which was fine. Minutes later a young waitress came and call me for a table already settled. She inform me of the buffet and I request a menu as I’ve dietary demands and knew what I wanted actually. I stated that i wanted to poached eggs on brown bread toast with either smoked salmon or avocado or even a bit of salad. The girl asked me to wait a bit and went to the restaurant manager to ask. I was flabbergasted by the answer of the terrible, horrible and rude creature that is breakfast room manager at this hotel. “ my manger says that we would do the 2 poached eggs, but we don’t have salmon, avocado nor salad” ??? You can do your own toast at the buffet Which I did of course alternative was going and eat out! Coffee machine broken, but mysteriously repair itself after a lot of customers complaint (specially because everyone could see another operational coffee machine at the bar. I think they’re understaffed as I could see the bartender from last night which I saw closing the bar at 23h40, and was there already today at 8h30am ? Staff must be shattered with workload but, they either choose to move (there’s a lot of job offer in the sector) or they take the risk of being frustrated and being rude with customers who keep the hotel running. This besides my colleagues in upper floors being abruptly waked up at 6ish am with construction work on the roof, and when called reception were told “yeah it’s some repairs in the roof and we don’t know until when it’d last” Unbelievable!!! On a positive no

My partner had booked an over night stay for New Year’s Eve, which was meant to be a special birthday gift for me. Upon our arrival, we were immediately greeted by a large event taking place, which led to us being redirected into the drawing room to wait for check-in. After a prolonged wait, we were finally able to check in, and while the staff member handling the process was polite, there was no communication regarding the spa’s adjusted hours. It was only when we arrived at the spa at 5 p.m. (after being delayed by the check-in process) that we were informed the spa was closing early for New Year’s Eve. This was incredibly disappointing, as we had hoped to use the facilities that evening. Our plans to visit the spa the following morning were also thwarted, as I was kept awake by the noise of doors slamming throughout the night. I am unsure whether this was caused by guests or staff, but it made for an uncomfortable night. We then had dinner at the Cultra Inn. While the food was satisfactory, the service left much to be desired. We waited over 30 minutes for our dessert, and when a waiter finally came to check on us, they seemed unaware that our order had not yet been placed with the kitchen. To make matters worse, I noticed that the Guinness I was served was in a chipped glass, which I immediately reported to the staff so they could dispose of it. After dinner, there was little in terms of entertainment at the hotel, so my partner and I returned to our room. Unfortunately, the mattress on our bed was improperly sized, hanging off the divan base at one end. While this did not pose an immediate concern, it was still an uncomfortable detail. Although I chose not to voice these concerns at check-out, as the stay was a gift from my partner, I have since learned the substantial amount he paid for this stay, and I feel compelled to share my dissatisfaction.

Terrible experience staying here from start to finish, after being cancelled two days before we were due to stay in dream apartments st thomas hall they changed us to obel tower. I made a point we were travelling as a family with a 3 month old baby and needed a cot. Once we arrived to obel tower and were checking in the girl at recieption told us she thinks the keys she gave us should open the door to our apartment but if not come back down! That was the least of my problems even though that was terrible customer service not my job to check keys! We arrived at our room and the door was laying wide open, walked into apartment and it was freezing as all the windows were laying open bare in mind it was december! The blinds were hanging off the rails with blinds missing and as i wanted to feed my baby in privacy as there was a business block across from us with a man working in it i couldnt even close th blinds properly for some privacy as i fed my baby! Thats not all… there was a pair of socks laying on the sofa the room was disgusting stains all over the floor and only the fact me and my fiance had a alcoholic drink we would have went home the cot was rotten the bed covers were dirty, there was no toilet roll in the apartment absalute joke of a place and i paid £98 to stay there! It ruined my weekend i couldnt wait to go home. So once i got home i emailed the apartment and a man brian sinclair then phoned me i told him about my stay and he was very apologetic and told me to send over the photos i had took of the apartment he told me he would get back to me with how they were going to resolve this problem…. I waited and waited and rang and emailed multiple times and noone has ever got back to me terrible customer service so i warn people stay clear from there its disgusting!!

First time staying, will definitely be back ! We stayed last weekend for our wedding anniversary. Check in isn’t until 4pm but we were well aware of this in our booking. Great outside area to watch the golfers and have a few drinks. Had a visit to the Halcyon Spa and it was amazing ! Dinner was superb in the restaurant, sea bass and chowder were perfect. Breakfast was also excellent, although all self service including tea & coffee. The hotel was very busy with a couple of bus loads of tourists. Definitely be back again.