Moonlight Hotel - All Inclusive

Only one thing deservs 5 stars- the close beach. The food was awfull!!! tasteless and very greasy. Dirty pool and generally dirty hotel. My family was very disappointed because we expected sth different. We were very happy when the stay came to an end.

Great hotel nice and clean staff were very friendly as well but always looked angry, got to our room shower head hanging off broken bracket and trim hanging off ceiling in bathroom not safe at all, no way is it a 5 star hotel more like a 3,great location right in front of the beach,also the food was terrible and the range of drinks they have on offer.if you are going to get a sun lounger make sure your down by the pool by 6:30 to put your towels out or there’s no way you will have 1 after 9

I would rate everything terrible except rooms. The rooms were big enough and the cleaners were good and pretty helpful. Other than that i dont know why the hotel is rated 5 stars. Its more like 2/3 stars hotel. The staff is really unfriendly, we booked room with sea view and the guy told us that “ my manager gave u thr room with not really nice view , if you give me some tips i can change it” This is not how staff should act on 5 star hotel. The food is awful, usually cold. Alcochol is bad because theres is not a lot of varriety .

The experience overall was very good as I did not know what to expect having never been to Bulgaria There was a wide selection of food The rooms were clean A special mention to Nick( dining manager)Jess(dining)Elias(bar)Helena +Natalia(reception)Maria and her team(spa)-who i found very helpful The beach was very near the hotel The bus stop was only a walking distance On the downside there was a male receptionist who was not very welcoming (one night told me off for asking for some water to take to the room and to use the water dispenser next time😳)

Hi spent seven days in moonlight hotel was clean and spacious rooms .Provided pack lunch as we arrived early hours it was out of season as season starts 1 June but resort is Like visiting a COVID hotspot and I would not recommend resort hotel was absolutely dead with more staff than guests staff mixed reactions some were very good some terrible like they had just started and younger staff playing on there phones and not interested our maid was lovely 1 or two other bar staff and reception staff ok . Air con started leaking but was resolved following day This hotel is rated 5 but seriously 3/4 star is more likely food was ok but not hot would not stay here again not because hotel as a lot of problems can be rectified with staff training.But because resort was beautiful but dead no entertainment due to out of season

Location of the hotel, proximity to the beach, large room with balcony and sea view, spacious double bed, 2 hotel pools, plenty of food on offer, although a smaller selection of food types Parking on the crowded street to the hotel - I had to wait for it to become free, daytime animations for children and a bar to sit in the evening were missing, one of the pools was in a rather damaged condition, non-functioning gym, the hotel needs maintenance, the painting of the pool is very sharp - I cut my leg and hand

6 adults and 1 infant, in 3 rooms, in summer holidays. Paid £670 pp all-inclusive. Large room, bathroom and balcony but bathroom needed cleaning around shower and re grouting as some mould. Good location, next to beach and 10 mins from shops/centre. Got taxi to Nessebar and Aqua park. Use the hotel taxi as cheaper. Food was average but always something to eat. Outside cooking was good on grill. Ice creams all day. We sat near indoor pool, that half the roof opened in the day. Pool was bit cool but ok after a while. Quieter area, always got sun beds at 8.30am ish. Some people left towels and weren't using them, which was a bit annoying. Other pool was busier and warmer and visited there too. Most areas clean. Out door area where table tennis was, was very bleak, indoor kids room could have been improved, I think they probably use to do a kids club but quite neglected. We preferred bar upstairs to one nearest indoor pool. Little play area. Most staff friendly apart from one receptionist (Thorodora?) Cheap area to buy snacks etc, inflatables were expensive though. All in all, for what we paid we were pleased and had a good time. I would say it was more a 3 plus star and not 5 star but could be this if they upped their game.