Hotels Near Lagoon Avenue Mall Sungkono in Surabaya

Highly recommend the Superior Room for an affordable staycation. The breakfast service is nice. But, you have to be patient with the lift and make sure you double check the availability of the non-smoking room before making reservation.

The Hotek was well located behind Tungunan Mall. About 5-7mins walk. Opp is a nice coffee place and there’s also a foodcourt at hotel lobby. Room started to age but aircon is cold thou. Good pricing

The room setting its not right looks very tight if put the table in front of bed....its hard to move around It must be free excess to bed think about emergency ppl get out from bed will hit the table and the cabinet Safety first ....... Bed sheet not too clean color is become dirty looks Need to put bycline or change Need elevator for old people or ppl with feet problem Reception need in open area not in the hiding place so.ppl more welcoming feelings

Plus: Hotel is clean, smells good when you enter the lobby, elevator, room and even towel smell very nice aromatherapy. Check in was fast. They provided discount for f&b purchased at the Bess Coffeeshop Room is pretty spacious, clean, bathroom also clean, modern and well maintained also they provided toiletries, hair dryer and extra toilet paper. AC is cold. Room has mini fridge and electric kettle Nice pools located on 9th floor (kids pool and adult pool) with pretty view. They sell delicious bread at the gardenia restaurant by the pool. You can also order food and enjoy it by the pool. Breakfast was separated in 2 location, Gardenia restaurant on the 9th floor and Executive lounge on 38th floor. Our breakfast was at the Executive lounge, Food has small selection yet delicious. Good wifi connection Free minibar in the room Bess Coffee shop has great ambience to aut and snacking, good variety of food and drinks too Minus: Mattress and pillow was not comfy for me since it’s not soft enough It takes a while for the hot water in the bathroom No towel provided in the pool area The breakfast has more selection at Gardenia restaurant compare to the executive lounge No sign for the food served during breakfast Elevator doesn’t have sign which one goes to which floor. They separate the elevator on the right for higher floor and the left one for the lower floor. It would be nice if there is clear sign to indicate it They have 24 hours in room service but no menu in the room and we have to go down to Bess coffee to make payment since on the high floor their EDC machine will lost signal But overall we had good stay and will come back for another staycation

This hotel has been used to be very good in service and facilities, but now it has become less tidy with peeling walls, untidy corridors, less varied and less interesting breakfast menu. The musty smell in the hotel environment and the stench if not managed properly in the future. Thank you

The room was clean, only the shower in the bathroom came out slowly. The AC is cold. There is lots of food around the hotel. Recommended 👍👍

The Zest Hotel is a very wonderful and friendly hotel. I’m very happy with my stay. The staff, always smiling and ready to attend to your everyday needs. The restaurant on the 1st floor is very delicious and the employees there are always happy to serve you. Wonderful and delicious food. The room itself is wonderful too. The wifi works well and had no issues connecting to it. The bed is very comfortable. I got a wonderful view. Everything went well. I definitely will return next time. Thank you so much.

Stayed here for 1 night only. I got a superior room. It is very compact, although the amenities were all good, although it is standard amenities. The air conditioner is not cold, anyway it is good for me because i didn't like too cold either. I didn't try the breakfast, the committee which booked ny room made a mistake and order the room without breakfast. Although they correct their mistake later, I already ate my breakfast outside. This is a good hotel, however I cant believe that Mercure will provide such a budget style hotel. I thought that mercure will provide a decent full service hotel. Anyway. It is ok if only for an overnight stay like me

im definitely come to this hotel again because the staff is super friendly, the food is awesome, and the room is super comfy. maybe the cleanliness of the breakfast area must be improved because when im arrived, the floor is quite dirty.

Service at check-in is good, friendly. The cleanliness of the room is ok, what needs to be improved is the cleanliness of the linen which is very lacking, it would be better if it was kept clean and there were no spots. For parking fees, it should be made free because parking fees will be multiplied if guests often leave the hotel and come back to rest, info from the front office, that free parking tickets are only obtained according to the number of nights we stay, even then we have to inform the front office by showing a parking ticket. I also forgot to show it to the front office, the hotel can cooperate with parking management services, maybe by showing a room card you can park for free