Hotels in Genteng, Surabaya

Stayed here because there was a wedding event near the hotel, so just walk, the place is clean, the service is good... in front of the hotel there is someone selling duck rice for 19k, pretty good. for help when you are hungry at night👍the view is city view. It's really fun to stay here 🫰

This hotel has been used to be very good in service and facilities, but now it has become less tidy with peeling walls, untidy corridors, less varied and less interesting breakfast menu. The musty smell in the hotel environment and the stench if not managed properly in the future. Thank you

Stayed at SRV between 29 Feb to 03 March 2024. Putri, she manages both the reservations, check-in & also SRV IG. Hotel location is smacked right in the centre to Jalan Tunjungan, the hotspot for the yuppies of Surabaya. Great food. Atmosphere too. The toilet is clean, with a bidet which is a must. Alot of people reviewed that the shower is not warm/hot enough. For me, it is right. Just need to run it for a good 5 minutes for the perfect water temperature. There is a rooftop pool on the 12th floor next to Sky Lites bistro. Bintang lemon is 38K, ceasar salad for 45K. Customer service is excellent across the entire hotel. Aircon in the room is so cold, which i like it. Surabaya weather is outrageously hot most of the days. Please bring cotton tops & bottoms. There is a bank, Mandiri within 3 mins walk from the hotel. If you want to buy your oleh oleh, its about a 8 mins walk. Lastly, i will definitely come back and stay in this hotel. The panaromic views is 360 degrees from the rooftop. Truly amazing views. The pool is 2metres at its deepest. Note: i shared some photos around Surabaya River View Hotel, for those who wants to buy your oleh-oleh (souvenirs) they accept cash, card, shopee pay, OVO pay, gopay too.

I know this hotel is quite old but classic and and worth the price. The room is very wide, i like that so much. Bcause nowdays all new hotels is just standart and to small like studio type. This hotel is family friendly, because of the wide room, and al the facility that all we needed. Not that high but the view from the room is still good. Surabayaaaa what else you can see than cityview? Haha. Anyway, very recommended for those who like wide room and near from mall, foodcenter, and all you need.

Good location in the heart of surabaya. Close to the famous mall Tunjungan Plaza. Will stay here again next time

Great location near the train station. Friendly staff, English spoken. Large room with huge comfortable bed, very clean, excellent hot shower. We arrived from Bromo lacking sleep and slept peacefully here for 10 hours, very quiet, good soundproofing. There was a damp patch on the wall (see photo) but the room itself was not damp so not a problem, and we did kill a couple of small roaches but again not a problem. Nice views of the city. Excellent breakfast of fresh fruit and asian choices, enjoyed the sauteed greens, veg curry, tofu and tempe. We enjoyed our stay very much, refreshed and ready for our onward journey to Yogyakarta. Highly recommend, would stay again. To improve, the hotel could provide filtered water dispensers to remove the need for plastic bottled water in rooms.

Good hotel, Good experience, good location, good service, thankyou.

Menginap 2 hari di hotel emerald untuk kesan2nya: + lokasi strategis di pusat kota sby sekitar 10mnit dr stasiun gubeng, dan tp, dekat restoran2 sekitar 5 menit berkendara, sebenarnya dekat hanya kawasannya banyak lampu merah + sarapan walaupun ala carte, tapi rasanya enak 👍 rasanya mirip rice bowl s*lar*a + dapat kamar lantai 1 jadi dekat tidak perlu naik2 + kamar double bed ukuran bed luas ukuran king size + air panas utk mandi berfungsi dengan baik dan arusnya deras hanya knop untuk putar showernya terkadang copot sepertinya waktunya diganti + tidak ada sandal hotel + WIFI cukup kencang di siang hari, agak melambat di malam hari tapi overall bagus - jika dapat kamar lt 2 dst, harus naik tangga dulu setengah lantai dulu baru ada lift (kata resepsionisnya, saya tdk mencoba naik lift krn dpt kamar di lt 1) - dapat kamar tanpa jendela, tp ada kamar lain twin bed yang ada jendela dan terasnya di lt 1 - parkiran tidak rata, susah untuk menarik koper, sepertinya perlu di perbaiki - lobi sempit dan kecil hanya ada sekitar 2-3 kursi, tidak cocok untuk menunggu dalam waktu yang lama atau untuk mengobrol - tidak ada heater dan compliment air mineral botol, tapi sebagai pengganti disediakan teko air minum dan 2 gelas kaca untuk diisi sendiri dengan air galon dispenser merk cl*o yang segar yang disediakan di lorong hotel tapi pilihan air panas di dispensernya saat saya coba tidak berfungsi, hanya air biasa yang berfungsi Overall bagus, asal dapat lantai 1 maka tidak masalah tidak perlu naik, sarapan enak, harap di perhatikan dispenser air panas untuk minum subaya bisa berfungsi dengan baik

Affordable, modern and clean. Shopping mall is literally next door and selection of eateries are available in the surrounding. The building looks new and therefore modern and clean, however the room lacked soundproofing, you can hear any noise from the corridor and the surrounding rooms. Lobby is on the second floor, was confused when we reached. Parking is very limited, we were fortunate that we got spot to park, my guess you won't be so lucky during weekend or busy days. Staffs are nice and helpful. Very near to the train station which is one of the primary reason we chose to give this hotel a try.

The room is clean and comfortable, the bed is king, the food has a lot of variety and tastes delicious, the location is a bit complicated but in my opinion it's nice, in the middle of the city too. There is a lack of parking area (inadequate especially when there are lots of guests), staff may also not be able to be increased because on weekends there is a lack of staff, but the staff service is good & friendly.