Life Emerald Hotel Surabaya

cleanliness is improved again

It would be even better if the wifi was working smoothly!

Ordered a twin room but when I got there it was sold out, then I was told to upgrade to a platinum room at no additional cost 👍

Cheap hotel, good service, recommended for accommodation

For a location in the city center, 1.2 km from Gubeng station, but far from food stalls, there are only restaurants. For service, the staff are friendly, madam and mas, the receptionists are friendly, the security is also friendly, for cleanliness it is sufficient but it can be improved again, for the facilities it is quite bad, order a superior room, the receptionist said the superior one has run out and was upgraded to deluxe (thank God I thought) but the facilities in a bad room, the bed is big, the sheets are pretty clean. But you can't get towels, when the laundry confirmation is late, they will be given when they come. But when I checked out, no towels arrived, luckily I brought my own towel and I'm the type of person who doesn't want to ask twice. The shower closet doesn't work, so it's difficult if you want to wash after defecating, warm water flows. But the shower panel is broken, it's always dislodged, needs repair again, lots of sockets that don't attach to the wall so it's dangerous if you touch it, the room lights are dim. Even though there are many activities that require good lighting. Can't get mineral water but gallons of water are provided to refill using a kettle, toothpaste and toothbrush ready, but the bodyshoap is finished. Nice lobby interior. But the appearance of the hotel from the outside feels dull so it seems like an unkempt hotel. Need to repaint.