Hotels Near Kroger in Sulphur

The property was decent but the real Rockstar was Jupiter and the other front desk staff. I have never had staff work so hard to make sure I was accommodated. There was an issue with cleanliness and she fix it and then some. The staff the next morning was equally friendly and accommodating.

e We had a terrible experience at the Mulberry. But I will start with the good. The exterior and public areas are well-lit and look like they are well taken care of. Check in was smooth, however, the trouble for us started when we got to our room and immediately smelled a strong odor of stale cigarette smoke. We set our bags down and began to survey the rest of the room which looked nice, when the smoke detector beeped. Then 30 seconds later beeped again and continued on. We went to the desk and requested a different room after explaining the situation. There was no empathy from the clerk, No apology as she told us, “ there are no more rooms.” I asked her if there was a maintenance person she could call about the smoke detector and she went on to explain to me that there is no one she can call, the owner lives over an hour away, and she was not willing to call another hotel in the area for me. I told the clerk that I wasn’t willing to tamper with a smoke detector in a hotel, and asked her how this was my problem? Again, no empathy and no indication she would do anything to assist with the problem. We returned to the room to stash our luggage, and began searching for other hotels in the area. After we found several highly rated hotels that had rooms available, The clerk called our room and said she had called the owner, and the owner was responding. It was after 9:30PM, we had been traveling all day during a cross country move, and we decided to go to waffle House down the street for dinner while we decided what to do. We decided that even if the owner showed up with a ladder and a 9 volt battery (over an hour later) to fix the smoke detector, the room still reeked, and by morning we would too. We booked at a nearby national chain and had a very nice room and good service. When we checked out after our dinner And asked for a refund, the clerk responded by telling us “I can’t do that“. Which was not surprising after her other responses to our concerns. The next day the charges were reversed and we were happy with that. My impression is that the owners probably do a nice job with this place overall, but this clerk was not trained in any kind of customer service or dealing with issues, and was utterly helpless when it came to even small issues. Their maintenance people dropped the ball by not replacing the smoke detector batteries on a schedule ahead of time, and their housekeeping dropped the ball by signing off on a room that obviously stunk. The owner dropped the ball by having a clerk with poor customer service skills and no resources to address issues.

Me and my family walked in and were greeted as royalty. Desk clerks are very nice and checked us in a room on 1st floor. Our room was nicely prepared with a sweet welcome note from housekeeping. Kids and I enjoyed the pool and had a great time. Breakfast was well stocked with plenty of options. This will be my go to hotel when I visit Lake Charles from here on.

The resort fee per room per night was a surprise. Especially since right now all you get is the ******. Pool is still under construction.

Had the pleasure of staying at this hotel while in town for a cheer competition at Burton Coliseum. I really enjoyed my stay here. It’s centrally located with a ***** of other hotels and there are lots of places to eat and shop. Nearby is Target, Hobby Lobby, Marshall’s, and Ross. Olive Garden Walmart Panera bread and chick fil is also right across the highway. The beds were comfortable and the room felt like a suite. I had double beds and a little sitting area with a sofa and office table/chair. I could do some work while here. I loved how the toilet and shower were separate to allow others to get dressed and used toilet at the same time. Pros: centrally located to a lot of things, comfortable beds, easy check in, free breakfast, gym, pool Cons: only one person working desk at night managing front entry, phones, and housekeeping. middle table in between beds lacked an electrical outlet, the front desk market choices are expensive(10 dollars for a drink and pringles cup), and breakfast is nasty. I woke up with a few bite marks on my body both days but when I checked sheets for bed bugs I couldn’t really find anything. I even changed the sheets. So just watch for yourself

The staff was very friendly and efficient. The room was clean and comfortable. The restaurant and bar were great ways to start and the the days. I spent nearly two months there and will definitely stay there again.

Very convenient, very safe, and a good environment. The room is also large, the bathroom is a bit small but very clean, parking is also very convenient, the front desk has a good attitude, and the price is cheaper when booking from Ctrip.

Another Amazing stay at this wonderful Hotel. We stayed from 06/28 to 07/01 and I can only say amazing things about this Hotel. The newly renovated rooms are beautifully redone and beyond gorgeous, the staff made to feel like you are Family and the room is our home. The Front desk staff are great very accommodating. They did a perfect job making sure we were taken care of. The entire Hotel staff are all very nice and friendly and greet you with a warm smile everyday. Even the maintenance staff were very helpful to us and we saw them working in the lobby. I recommend this Hotel to anyone who comes to Lake Charles, especially if you're coming to Downtown. The rooms are super clean and Fresh, and it's right across the Lake. So thank you to all the staff who made our stay such a success🥰 we will be back.