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Courtyard Houston Sugar Land/Lake Pointe

Courtyard Houston Sugar Land/Lake Pointe

4.5/517 Reviews
Love the location of the hotel, nice walking path around man made lake. The room was clean and the staff nice. I left a sweater in the room and called day of checkout to see if they found it. I was told they have the sweater and would tag it and for me to call Nick the general manager Monday. I called him and he was not nice or kind. He told me he needed me to send a shipping label and they would mail it back. Seemed very disinterested in the whole conversation. I sent a mailing label and called and left message with him that it was on its way, I never received the sweater. Got in touch with corporate and they said Nick would get in touch with me, which he never did. Called corporate again and they said to give them time to work it our. 2 months later received an email from Nick the sweater was misplaced and they no longer have it. He offered no compensation. The sweater was very cute and expensive so I am sure someone at the hotel has a nice new sweater. Nicks handling of the situation was not consistent with Marriotts standards.

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