Hampton Inn Stow

We had a great stay at the Hampton. The kids enjoyed the pool. The staff was very accommodating and friendly. Hotel is a little older but felt very clean and our stay was very comfortable. In a great area off of the highway and close to the National Park.

We arrived at 6:15pm on a Friday. Nobody available to check us in, so we did mobile check-in via the app. 1 of 2 elevators out of order, so be prepared to wait. Toilet in our room ran and wouldn’t flush until my husband fixed it. Lots of MOLD on the A/C unit in room. Seriously— visible mold blowing everywhere. Carpets were filthy. Ice machines on two floors were out of service. Pool was also “out of order”. This probably used to be a nice place but is in desperate need of basic cleaning and maintenance.

There was red fluids in the refrigerator. There was hair on the bed. I told the front desk and he acted like it wasn’t a big deal. Would not recommend. Pool was out of order 🙄 not Hilton standers. Very disappointed in the hilton name. Not okay in the hotel world.

The lights in our room did not have lightbulbs. When I asked the front desk about getting lightbulbs, he told me that maintenance had already gone home. I told him that if he got lightbulbs, I would be more than happy to put them in the lamps myself. The breakfast on Sunday had potatoes and sausage no eggs no oatmeal, their fruit bowl consisted of one apple. The room was not very clean. I would not recommend this hotel and I would not stay here again.

Check-in: I checked in that morning using the app and selected my room. Had car trouble on the way and I didn't get there until around 9pm. Lucky to find somebody working the front desk, because it became apparent that the station is not always staffed. He told me that the room I had selected was no longer available, and he could offer me a different (more expensive) room because they had sold everything else out. Not sure why checking in with the app and selecting a room is even offered if they won't hold the room for you. Room: pretty good, clean. HVAC worked well. The smoke detector was making crackling noises by the third night. I doubted that anything could be done about it after hours. Security: Traveling alone, I felt a bit vulnerable when I left the hotel in the dark at 5:45 am. Nobody at front desk, front doors open to whomever strolls by. There was a person wandering around the parking lot the day prior, staring at me, changing course towards me when I got out of my car, nobody else around. I wish I felt more secure. Traveling alone sucks. Sleep: I do not sleep well away from home, ever. But I will say that other than the lack of courtesy from the other guests making noise (as expected) , the place was very quiet. Zero road noise, which is rare for places like these that are always attached to a highway. Breakfast: egg discs, tough Canadian bacon, waffle station, oatmeal, very green inedible bananas, little cereal boxes, little containers of "lite" yogurt with artificial sweetener. Coffee tasted like soap one day. Area: Pretty quiet, close to Cascade auto dealerships, which was great help to me and my car for an emergency repair. Close to Cuyahoga Valley NP. Texas Roadhouse next door with a 10% discount for guests. Many people in the area post political yard signs which always looks classy, but I guess you can't get away from that, ever. :/

Horrific Stay!! We actually had to check out at 2am because the fire alarm went off 9 times after 11pm. The guy at the front desk was unapologetic to everyone who had concerns as to why this was happening. Upon packing up we discovered fecal matter on the comforter. Place was filthy and in poor condition. The hallway floor on the 3rd floor had soft spots that felt like you were walking on a trampoline.

The Hampton in Stow was very nice and very clean. They also were super accommodating for disabled travelers. They helped me in and out of the room and even parked my vehicle for me. I highly recommend this property over any others in the area. They are genuinely concerned about their guest and their comfort and safety.

Beware of this hotel, they do not follow the American disability act standards. My husband recently stayed at this property and was treated horribly as a disabled individual. We are Hilton diamond members and have stayed over 300 nights at Hilton properties this year between the two of us, and upon arrival of this hotel, they were not prepared to help my disabled husband, even though we had called in advance multiple times, and been assured that they were ready and willing to help him get into the property. They did not have the correct wheelchair on site. The wheelchair was for a very small individual or a child, and when the wheelchair broke with my husband in it, they tried to charge him for the wheelchair. There was no concern shown for his health. They did not offer to call the fire department. They did not offer to call the doctor… nothing. They did not check on him and in fact, they were more concerned with getting his drivers license and verifying his diamond status then they were with his health or checking him in. As usual, all of his reservations are made through the Hilton app, and he had a digital key, but they insisted on getting his drivers license from him and having him sign a form when he had just driven 8 hours and having the issue with the wheelchair rather than helping him to his room. They further humiliated him by asking him to sit in an office chair and push himself to his room. In over 300 nights of stays this year ….. no one has ever treated him like this. When he had to extend his stay they inconvenienced him again by requiring that somebody stop by the desk and get new keys rather than bringing the new keys to the room. Just overall, they were not accommodating to a disabled individual so if you have any disability at all, I would think twice before staying here. This property needs serious training. And for business travelers, like my husband please be aware that Housekeeping did not pay attention to the door hanger and knocked regardless of the do not disturb sign multiple times. This can be a problem If you’re on a business call and the housekeeping staff keeps knocking, and even attempts to enter the room.

First given a room that toilet didn't work. The front desk employee did as much as he could, which was check on it while we ate dinner. An hour later we returned and he was still checking his computer to see if they had any other rooms. He told us to go up to our room and he'd call. He did call in about five minutes and said he had a room but it was two queens not one king. We prefer a working toilet over our preferred bed type, so said we'd take it. He asked us to wait in our room and he'd escort us down to the new room on a lower floor. He arrived about ten minutes later and took us to the new room. He was surprised that there was a king bed in the new room. He flushed the toilet and it worked. We thanked him -- he truly did all he could, since he said there's no evening maintenance staff. The second room, however, was VERY shabby. Old linens, torn bed skirt, and worn carpet. Just a pedestal sink so no room for any of our toiletries, etc. This is nothing like a typical Hampton Inn experience.