Maru Maru Hotel

Loved this place, everything was great, food, drinks, pool, gym.. baggage storage after check out. Wish i had more time.. and the aircon after 3 weeks without any was the icing on top of the cake.. bed was really comfortable. They allowed an early check in too.. i have absolutely nothing bad to say 👌 staff really friendly and polite as well

The hotel is clean but the location is not good because at night many outside noise , but I enjoyed their breakfast is good

A very simple and cute room. Staff was very friendly and welcoming! The hotel is walking distance to everything. I will definitely stay there again if I'm ever back in Stone Town.

Very nice hotel. Conveniently located to all Stone Town attractions. If there are any issues the front desk manager will do her best to rectify the situation. My only issue unfixable was the food or maybe It was the water they refill for the rooms. I recommend be on side of caution and drink only bottled water. Don't eat anything uncooked (salads juices made with ice etc.) And you won't spend most of your time in bathrooms.

Good hotel to stay in Zanzibar, an amazing view from the rooftop, but a bit expensive, especially alcohol !

Service: - Poor restaurant service - extremely slow, lots of mistakes, general apathetic attitude towards customers - Restaurant manager exhibiting concerning behaviours towards staff - we saw him flashing a torchlight to get his staffs behaviour throughout service. It was really demeaning and off putting to watch. It seemed as if the culture amongst staff is poisoned to create a toxic work environment which was disturbing to see - Not welcoming during mealtimes, snarky attitudes and poor hospitality training - Reception staff did not greet us or say goodbye. Any small request seemed like a big problem e.g. our ask to replace missing items from room such as being short of towels Room: - Very dark, gloomy and quite depressing - Very loud - Missing towels with no replacement - Fridge was extremely dirty and turned off when we arrived. No one bothered to explained this to us - The cleaning staff were nice and helpful, friendly in the corridors. Food: - Breakfast food was good spread with lots of options, however the breakfast service (e.g. ordering cooked items etc) was not explained to us on our first day. We were left to figure out where everything was which was frustrating and confusing given the size of the breakfast spread. - Food was inconsistent - we ate there a few times and some things were pretty good, others were unpleasant - Restricted access to filtered drinking water from the fountain after breakfast time which seemed odd Overall, the location is great but the behaviour of your restaurant manager is extremely concerning and made us feel uncomfortable to see how he ordered staff around in a demeaning and aggressive manner - this needs to be looked into. As a result you have staff who were unbothered, sloppy in their service, unfriendly and generally made us feel like we were a hindrance throughout our stay.