Beijingxueguotianqing
September 28, 2024
The room I was given was not the same as what was shown on Ctrip. Is this what a room costing over 1,300 RMB is like?
The hotel is about 1.4 km away from the central station on foot. If you take the subway for 2 stops, the nearest subway station is about 300 meters away on foot. The hotel front desk waitress was unfriendly and sent us to another building across the street, which made us run back and forth several times. The room was completely different from the reservation (see picture). The room was too small and the suitcases could not fit in. We had no luck negotiating with the hotel. They just said that the room we booked was gone and could not be changed. The long flight and the hotel made us exhausted. It was already past 11 o'clock at night. If it was just one night, it would be fine. I want to stay for three nights. If the room price was a few hundred, I would have nothing to say. I would accept it because I wanted to save money. But the room price was 4,000. How could I make do with it? There was really no way but to contact Ctrip customer service to coordinate and solve it. Finally, the result came. We were moved to a larger room and it was claimed that it was a free upgrade, and it was only for one night. It was already midnight when we moved our luggage, changed floors and changed rooms. Thank you very much to Ctrip customer service for helping us solve the problem.
I would like to add that the hotel restaurant has many seats, but the waiters did not clean up in time after the guests left, and the table was a mess. I collected the plates and cups by myself before sitting down. The breakfast variety was extremely ordinary.
The good thing about the hotel is that there is hot water and coffee in the front living room. In addition, the front desk controls the door lock of the luggage storage room. It is safer to let the front desk remotely unlock the door to store and retrieve luggage.
Original TextTranslation provided by Google