It was one of those weekends which every hotel dreads....lots of things were going wrong. Someone hit the elevators with the luggage cart and broke it. There were tornado warnings and something was amiss with the check in process. Through all this, the lady at the front desk by the name of Dee Dee kept her cool. Phones were ringing, some customers were being as we should say "not very polite", but Dee Dee stayed calm throughout all the chaos. Then, I left early Sunday and forgot my two jackets in the closet. They calmly told me how to handle and they are shipping them back to me. Yes, I will be staying there in the future. Nice people and clean rooms!