Hotel Koukouras

We had an amazing time at the hotel. The staff are wonderful and always ready to help. I was very concerned about bedbugs but they showed me official certificates and offered a doctor for my son that had mosquito bites. The hotel is clean and has the perfect location. The mini golf in front of the hotel that is not a part of the hotel was also cozy and great place. You have everything around you and the beach is also wonderful. Thank to the amazing staff at the bar, cleaning and reception.

The rooms were in an awful condition. No Aircon on first night, later told you have to pay for it. The extracted fan was held to the wall with tissue paper. loose wires poking out of the wall and the grass outside our room. Bugs in the beds. The bed for the third person was basically a prison bed .I've stayed cheap before, but this is something else. The only positive was the lovely bar lady, who made a lovely daquori. We stayed one night, got a refund (not in full) and left as quick as we could. The manager was rude and when we tried to ask for a refund she changed her mind and said she was 'just a receptionist' and refused to take responsibility. There was WiFi but good luck trying to get on to it. I'm not one to leave a negative review but I've never seen a hotel so poor .

This place is seriously cool with its chill Greek vibe, I booked it despite reviews and never regret it. The owner and the staff are trying a lot: from certification of cleaning to the very attentive cleaning ladies and proper management. The beach is super close, just a quick walk. At the beginning of the season - the water was cool and it was a bit windy. The rooms were clean &comfy, each had a balcony or terrace - a great decision of their constructor, and some of them are in front of the pool. we had a book in the room with all the necessary information including WI-FI, breakfast and pool time, local trips etc. The reception area had a friendly atmosphere with piano music, and some guests were repeat clients for a long time. I found out that they even used to leave their scarp from each vacation in the hotel store room - that was a real surprise. In a place like this, you’ll definitely want to extend your stay. I might even come back because it’s such a great balance of cost and quality.

The view from the apartment was great! Right next to the beach.

No one was ever at the front desk, they just left my room keys on the counter. I did not have AC for almost 2 days. No customer service at all!

Very nice view from our balcony. We stayed at the Lia apartments in front of the beach. The hotel area around the apartments were very Nice, with a little garden in the back, and a fountain in front of the hotel. We had some trubble getting in contacts with the hotel per. e-mail before we came. Bur we got help and answers when we called them on the phone. Very friendly and helpfull staff, and a pleasent atmosphere. We are a family with small children and this was a very good hotel choice for us 😊

Very little is ok about this hotel. We had two extremely uncomfortable nights here and a lot of issues with the ignorant and obnoxious hotel management. The location is ok. The pool is alright but over chlorinated and has a drunk barman that turns up at 10am pours himself beers and stares at everyone! We’ve had a really terrible time at this hotel, their customer service it’s exceptionally bad. Upon arrival, we got a hand written note in reception for which room we were in. In the room no welcome, ac instructions, no wi-fi password. The room was dated like they invested any money in them since the 1980’s, beds were hard and noisy, very little kitchen equipment, a bathroom that flooded when you had a shower and a very noisy and smelly toilet. However these issues weren’t even our main problem The apartment only had one ac unit that was old and ineffective in the living area and no ac unit in the bedroom. The bedroom had a low lying window that was open and had a 20 metre drop onto concrete. DO NOT BRING KIDS TO THIS HOTEL. There was no fly net or safety screen. As a protective father with an adventurous 3 year old son this scared me. We had two very hot and uncomfortable nights here before leaving. We raised our concerns with the staff but they were uninterested, on the 3rd day we spoke with the receptionist who said they will give us a refund for our remaining nights. However, this was a lie. Booking . com spoke with the manager who denied all knowledge of my complaint and that i had been assured a refund. Since this time they have continued to refuse to refund one and completely uninterested in making any changes. The room was boiling hot, no ac in the bedroom and a very unsafe window for kids, i would not go near this hotel and wouldn’t be surprised if it closed in the not so distant future because of poor customer service and unsafe environments. Disgusting

Me and my girlfriend checked in this hotel 24.09.2023. After one night I noticed bite marks and so on. After Inspection I found marks of bed bug feces. Hotel has no active reception, so we had to stay the room overnight. In that night I had confirmation on my suspicion when I saw one bed bug in the white sheet. What makes this gross is that the owner said that they tried to poison them out 20 days ago (not sure if true) Even though one time poison isn’t enough. In the third night they said that we had to remove all our belongings from that room and bring them to new room. Not Acceptable, we covered them in plastic and left in reception. It was weird, it’s like the owner didn’t care and wanted to rent out the room anyways. So, in the following morning I saw cleaning lady carrying a new mattress to the room and magically the exterminators “report” said that there were no bed bugs, the room was instantly occupied with new residents. We had been told that pest control would arrive not sooner than the following morning. There’s no time to do full inspection in an hour. We have experienced significant financial losses already and the holiday is only halfway through. It feels like the owner knew about the bed bug problem beforehand and just wanted to make more money rather than get rid of the problem. For the sake of your mental wellness, avoid at all costs. I will share this to every outlet available.