Romantik Hotel Im Weissen Rössl am Wolfgangsee

I arrived at this hotel on Sept 16th 2024 after driving in from Salzburg. It was fairly easy to find however it was initially unclear where the reception/lobby entrance was and I drove further down thru the mini tunnel to find out I had to go back around and find a place to temporarily park to find out where the onsite parking was. The staff at the reception is very friendly and welcoming. A young man I think his name was Viktor went with me and even helped me to park further down the street, took my bags into the lobby and even provided me a sparkling wine. Later I was able to access my room since I had arrived early. The room was the Emperor suite and was a good size with a lovely view of the lake. The room had a large bathroom with shower and bidet; a separate wc, the bedroom, and a good size balcony to sit and watch the beautiful views. The room also had a well stocked minibar with beer, soft drinks, liquor, and champagne. The only complaint I have is with their restaurant. At about 12:30pm I entered their restaurant located right on the shore of Wolfgangsee, I waited a few minutes for that head lady in charge to seat me. I ordered some smoked fish with a salad which was delicious. My complaint is with the service there in the restaurant, after I had eaten and finished my beer that head lady just kept walking around and didn't even ask if I wanted anything more. After a long time of waiting I had resigned myself to just asking for the check but alas that was a chore in itself. Since no one came around I had to walk over to the register for assistance. Then I was able to pay 25 Euro. After I had paid she commented that it did not include the service charge and I replied what service charge and she said "tip". I thought that very unusual and I have only had that occur once in Paris at that Amelie cafe in Montmartre. I have her some coins just to leave and be done with it. I then went to the reception desk and inquired if that was normal and was told it was not. I also commented on it the next morning when checking out. I didn't appreciate her rude service and then having to pay some "tip". For dinner later that same day I went across the street as I didn't want to have a run in again with that lady. In conclusion I would still stay at this hotel because the room and staff in the hotel exceeded my expectations, however next time I will still avoid their restaurant.