Hamilton
December 6, 2024
I made two reservations for a total of three rooms for couples, one room with a crib for a baby or an extra bed, both to arrive on the same day, with one of the couples leaving on 12/5/2024 and the others on 12/6/2024. Upon arriving at the hotel reception, we already had our first unpleasant situation because the rooms were not ready and they made a confusion of rooms that were initially reserved for rooms 227, 228, and 216, which were canceled and changed to 218 and 218, a true lack of professionalism for a four-star hotel. I would like to point out several unpleasant errors experienced at the Canifor Hotel, starting with the fact that the request for a crib or extra bed was not met, the magnetic card for room 218 opened the door to room 212, which belonged to another couple, demonstrating that there was no security at all at the hotel, and the lack of communication was not positive, as the receptionist informed us that dinner and lunch at the hotel cost €20.00 and only on the last day did we find out that the real cost was actually €12.00 per person, and also that the televisions in the rooms did not work and had no remote control. Another aggravating factor was that there were no warnings or signs about the chlorine in the pool water, which caused great eye irritation. And the most unpleasant thing was the general chaos caused by young people in the hotel until ******* *******. Since we were with our family and a baby, what we expected was to have days of peace and quiet, which did not happen. Our experience at the Canifor Hotel was very bad and unpleasant.
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