Quality Inn & Suites

Great breakfast choices and customer service.

I went in to see if the hotel did discount rates for family’s with baby’s in the NICU at river bend because my wife who was just released and I have a new born and were staying 30min away. I was not told that you had to live a specific amount of miles away from the hotel to rent a room when we came to check in the denied us out reservation because we don’t live at least 30 miles away and this was the only hotel we could afford cause we are low income, now we will most likely be sleeping on the floor at the NICU at least we will be close to our little girl. The hospital would also no accommodate us because we did not live far away enough from the hospital.

This hotel is barely a 2 star. We got ripped off during our stay here during grad week as they advertised as being a 4 star on trip advisor. The hotel room is old, furniture is outdated, toilets are not cleaned properly, mildew in the shower. To top things off our room smelled like pickles and the television did not even work! They should be ashamed for charging such exorbitant prices.

Although I made my reservation directly with the Springfield hotel, 30 minutes prior to my arrival, the front desk agent didn't even mention the hotel was undergoing a MAJOR construction project. Upon arrival & after check in I was directed to the hall & elevator--only then did I see hall floors covered in cardboard & inside the elevator too... with a makeshift notice taped to the wall to assure it was operational. I should have left at this point, but after working 6 hours & driving for 8 hours I was tired. I hoped for a clean tidy room... the bedsheets & pillows looked clean at least, but we really needed a blanket as well & there wasn't one in the closet. The upholstery on the side chair was badly stained & dirty--I hesitated to put my bags down without throwing a bath towel over it--but there were only 2 in the bathroom. The room air unit failed to keep a consistency in temp that was comfortable. I could go on but will just finish this up by saying I would have slept better in my car at a random truck stop. Read between the lines & laugh at the hotel name with me...

First, called during severe ice storm, no rooms left at comfort inn, but I could have "member" rate at this hotel. $305 with tax. Room was bit tired looking, worn furniture. Worst was large amount of black MOLD inside of window! Thank god I travel with lysol. The heater filter was filthy also. The driveway, covered, had ice, nobody had even tried to make it walkable. I just looked up a room there for a saturday, and it was $98.00 for same room. ha ha choice rewards! Time to cancel them!

Enjoyed our stay!!! Good breakfast buffet with good selection. Great, friendly customer service from the front desk. Great location. Ample parking spaces, tidy, bright not dark. Easy access to highway. Recommended… will absolutely coming back!

I am currently experiencing one of the hardest times of my life as I recently became unhoused and am living in my car in the Springfield/Eugene area, my hometown that I love dearly. A family member was kind enough to rent a room for me to get some much needed rest and recuperation as I am physically and mentally exhausted. She chose to get a room at this establishment where she has stayed several times in the past. When I attempted to check in and provided my ID at the front desk, I was promptly informed that there is a new rule that does not allow local individuals to stay with them any longer as it takes up space from tourists. THIS IS A PREDATORY DIRECT ATTACK ON THE UNHOUSED POPULATION AND IT IS A DISGUSTING MISUSE OF POWER. I am one of those cases where I was one bad month away from losing it all and despite being a college educated Ford Family Foundation scholar who actually has spent my career serving the unhoused population, I am now experiencing these discomforts for myself. PLEASE DO NOT SUPPORT THESE PREJUDICE DISGUSTING BUSINESSES THAT ARE PREYING ON THE WEAK IN OUR COMMUNITY. WE ARE BETTER THAN THIS OR AT LEAST WE USED TO BE. Zero stars.

Definitely got some hardcore drug users that stay here. I reported and office did nothing. Saw lady with chucks of tinfoil falling out of here arms and someone in the room shooting up. Lots of street walkers around.

The room was terrible. Furniture scratched. The chair was cloth and had stains and I didnt want to sit on it. The desk right front leg was leaning in. The sink wouldn't drain and you had the hair dryer cord and coffee maker within inches. The tub handle needed caulking. The bed had a spring broken on the right hand side. when you got in bed it made a strange noise. The toilet was so low to the ground you had to hold onto the sink to sit down. I'm only 5'2 we were in room 307. Our family was in 119. Their wood furniture was in worse shape. The elevator was filthy and made such noises I was shocked. The receptionist was very nice her name is Anastasia. She tried getting us another room but the chair was just as dirty so we stayed in our original room. The continental breakfast was better than most. Eggs sausage Waffles an assortment of breads cereals and juices. We paid $202. for a pour quality room. I even took pictures trying to get a hold of them hasn't been easy. I was told at check out we would get a survey. I haven't seen one yet