Guest User
October 23, 2023
For my trip to Washington D.C from September 12th – September 14th my stay was booked at the Townplace Suites by Marriot in Springfield Virginia. On the initial date of travel, September 12th, the Townplace Suites contacted me and indicated that they had oversold their hotel, and had to move myself and my colleague to a different hotel nearby, the Windgate by Wyndham. The Townplace Suites indicated that because they could not honor our reservation, they would pay for the reservation at the Windgate by Wyndham. This is typical for these overbooking situations. When we arrived at the Windgate by Wyndham and tried to check in, the front desk agent informed us that while Townplace Suites had made a reservation and put a credit card to pay for the reservation, that the credit card was declined. We then called the Townplace Suites who indicated that they could not fix the issue, and that we would have to pay for the reservation at the Windgate by Wyndham but that we would later be reimbursed. However we should only pay for the first night, as the second night we might be accommodated as anticipated at the Townplace Suites. We paid for the first night on the existing reservation made by the Townplace Suites, at the Windgate by Wyndham. We then checked out on September 13th. After contacting Townplace Suites, on September 13th, we were told that we still could not be accommodated at the Townplace Suites, and we would need to book our own reservation for the 13th to the 14th at the Windgate by Wyndham again. We were told we would also be reimbursed for this second night as well. We then made the reservation ourselves for the 13th to the 14th, After returning from the trip, I discovered that I had been charged by the Townplace Suites for a night that I never even stayed with them! I contacted the Townplace Suites to inform them and have them remove the charge and their response was to place a second charge on my credit card, even though I never was able to stay a single night with them. After several weeks of back and forth, I was finally able to have all of the erroneous charges removed from my credit card. I repeatedly contacted the Townplace Suites and Marriot customer service and they told us I would receive reimbursement within 10 business days for the 2 nights at the Windgate by Wyndham (in addition to the $100 I am entitle to as a Gold member who was walked). This was not the case, and the Townplace Suites has ignored my continued attempts to reach them. Stay away! They do not honor reservations, do not make things right when they make mistakes, and might just charge your credit card even if you do not stay with them.