Home2 Suites by Hilton Springdale Cincinnati

We had our family reunion here last weekend and had a great time. The hotel was very clean and the staff was friendly whoever the GM is I didn't catch his name but he was very friendly and professional with dealing with a billing situation. Loved the hotel

I checked in for the jazz festival on her the weekend. I really enjoyed my stay, they offer great breakfast, and offer amazing accommodations. Definitely look forward to staying with them again in the future. I had a wonderful experience with the wonderful staff and can’t wait for the next trip!

Stayed here for jazz fest and had a fabulous time hotel is very clean and Lawrence was very helpful with the accommodations and helping me find several places to eat. Breakfast was ok and the coffee was better that Dunkin’. Love the outdoor seating area

This was one of the most disappointing stays I’ve had my whole life. I had a free night stay voucher through my job & called when I made the reservation a few days before to make sure everything was good! They said yes, sent me a email confirmation stating I was all reserved & ready to go & to bring my voucher in. I went to check in my family & they told me I had to call another department & they cannot accept my voucher. I had my 2 kids & his 2 friends with him for his birthday. I’m also 9 months pregnant! The manager was not empathetic at all & didn’t care that 2 of his employees told me everything was good to go as long as I bring my voucher in & had a email confirmation code. The manager that we spoke with was the one that was there on 8/17 around 7pm.

No pleasure here. . .I was here for a funeral and our family was unsure which day of the week the day would be, so I booked two nights with my points (that's what points are for, right?) I followed the change rules as a Hilton Honors member and couldn't make the change to one night online. Then I called Hilton Reservations said they couldn't make the change, but to ask the Front Desk and they could help. I arrived late after a full day of travel and was greeted by a young night front desk person who said something like, "Oh that sucks." I can't help you. Being tired I went to my room. Non-descript room. . .I need a shower. The washcloths were ratty. There was no shampoo in the dispensers, the vanity drawers were full of filth. Afterward, I turned down the bed to find long dark hairs on the sheets. I decided to sleep on the flat sheet because I was exhausted. In the morning I explained I had to check out because I was in for a funeral. So I explained my plight to the front desk person who said something like I can't help you, "It's a Hilton policy". I explained the Hilton Reservation team explained the hotel front desk could help. I was obviously dressed for a funeral, but he did not hear any special requests and said "Have a great day." This place and Hilton are insensitive to customers. Worst experience I had for a hotel stay in a long time. Avoid this property. . .for that matter Hiltion if you want some level of sensitivity.

Very clean

Best hotel I’ve stayed in-all the amenities in room make you feel right at home and super comfy beds!

Home2 is my favorite place to stay. Always super clean and the staff is very friendly and accommodating.

Wonderful hotel!