Hotel de Novo Springdale, Tapestry Collection by Hilton

Absolutely beautiful place

Spent two nights here, an incredible setting, great staff, comfortable rooms! The restaurant wasn’t yet open beyond breakfast but breakfast, not included, was quite good and the dining room views and wait staff were wonderful. The bar, just opened, had a limited selection, welcoming bar guy, and served me the best martini in memory. We would happily stay here again, the personnel, the motion lit beds, the shuttle stop right across the street, all made this a perfect choice. There are no elevators so, if lugging luggage is an issue, request a first level room accessible by ramp. The balconies are a nice perk too!

This hotel was a real disappointment. Booked through Amex Finest. Finest it was not. Our room was in a renovated motel across a busy street, away from the hotel and pool. The pictures are not accurate. The bar didn’t open until 5. The pool was tiny. The hotel is on the opposite side of town from Zion. But the worst part was the smell. We were booked in room 401 and it smelled like sewage. I’m not exaggerating. It was awful. It was also down in a hole with a view of nothing. The hotel staff was lovely, and moved us the next day. But I can’t even believe they rented that room. Never heard from management. Was only offered a free Coke. 0/10 do not recommend.

Amazing new room with balcony. Linens and bathroom above expectations. I can't wait to see once all the amenities are complete. i.e. restaurant. The negative edge pool is a huge plus with a spectacular view.

The room setting

In August 2024, our family stayed at the Hotel DeNovo. When we checked into our room, it was apparent that the room had recently been renovated. In fact renovations were still underway in the main building. After dinner we attempted to watch television. When we turned on the tv, it was obviously damaged. Since the room was so newly renovated, we speculated that the unit had been damaged during the renovation or installation and that we were among the first to stay in the room since the renovation. We called the front desk to let them know that the television was damaged. They offered to send maintenance, but in our experience that isn’t usually a fast process, so we said it wasn’t necessary. We were only staying for one night and didn’t want to be kept awake waiting for a repair. We thought we were being polite, understanding guests by alerting the hotel to the problem so they could fix it before the next guests checked in. When we got home from our trip we discovered an $800 charge on our credit card from Hotel DeNovo. A call with the hotel led us to Ben Cyr, who identified himself as the manager, even though he later admitted that he is actually the Director of Guest Relations. He was immediately hostile and started throwing around phases about the television being “smashed” and acted like there was shattered glass scattered around the room. This wasn’t the case at all. The damage we saw to the television was only obvious when the television was on. He made up more lies, saying we refused to allow maintenance into our room. He tried to intimidate us by saying that he would involve the hotel’s attorneys. He provided further alarming details, claiming that the maintenance manager was in our room right before we checked in and that he was back in our room while we were still on site “in our car” after checkout. This whole situation reeks of a set up. Why would they be watching our family and monitoring our every move? It sounds like they knew the television was damaged when we arrived and were just waiting for us to leave so we could be the suckers that they made pay for their renovation. This situation is distressing for a number of reasons. The Hotel DeNovo has charged our credit card for damage that we didn’t cause and now we are left in the situation of having to prove our innocence to get our money back. How are we expected to prove our innocence? We travel a lot and have stayed in hundreds of hotels. In fact, I have been a Diamond Hilton Honors member for over a decade. There are frequently problems in hotel rooms. There are scrapes on the walls, poorly done renovations, and, yes, televisions that don’t work. Hotel staff doesn’t accompany guests to the room upon check in to allow the guest to make a list of the issues to “prove” the state of the room upon check in. Guests rely on the hotel to have a level of honesty. We have never had a problem like this before. We have brand loyalty to Hilton for a reason. It is supposed to provide a co

We just returned from 3 nights at this beautiful hotel. Don’t let the 3 stars discourage or distract you from staying here. The staff was great. They gave us lots of tips for our stay around food. The sister hotel up the street was very helpful with activities and tours along with discounts . We were able to charge our electric car free of charge. The rooms were nice and clean and you could tell it was newly renovated. The views from the rooms and the pool were spectacular. It’s a must stay!

The hotel offered a 30 dollars per night food credit. Since the hotel does not have an operating restaurant, the front desk clerk at check in said we could use the credit at their sister resort Cliffrose curio collection also a hilton hotel. I was told by the front desk clerk you could use the credit each day or all at once for a three night stay. We dined at Anthera the next night and used the entire credit of 90 at one time as offered. Upon checkout we were told it did not cover tips even though this was their employee who we gave it to and were charged 30 dollars for our generosity. We were even overcharged by 4.75 as the meal was 64.75 and we gave the waitress the difference. When this was brought to the attention of the front desk manager. He said "Well, I can give you a 4.75 credit". No good deed goes unpunished and completely dishonest by the front desk manager. When I called Hilton corporate to complain they confirmed that this stipulation was not on their terms and conditions sheet. Karma comes to all.

We visited Zion this weekend for our 36th wedding anniversary and decided to splurge and stay at the Hotel De Novo. The weather was absolutely perfect - low 80s. The hotel is beautiful and the rooms beautifully renovated. We were upgraded to a view room - gorgeous waking up to the sun hitting the beautiful red rocks. We relaxed in the afternoon at the pool/hot tub area, surrounded by stunning views of the Zion Mountain range. The hotel restaurant if currently under renovation, so we went to their sister restaurant Cliffrose Hotel for breakfast.