Guest User
December 13, 2022
After staying here, we had a hard time believing this was owned by Hilton. First of all, I wanted to say the breakfasts you served were awesome. Well done. But it went downhill from there. Our bed was literally a pool table covered with a sheet. I have never seen anything like it. It was like sleeping on the hard ground. We woke up every hour throughout the night with pain in our backs and neck. It was the worst night of sleep of our lives. The next day, we had to go to Walmart and get 2-3" foam mattress toppers that cost us $200.00 and then the bed was OK to sleep on. The next morning, I took a hot shower and went to breakfast. My wife then got in the shower and she had no hot water and had to take a cold shower with it only getting warm the last 2 minutes she was in the shower. The sink leaked onto the floor anytime you used it, so we had to keep a towel on the floor underneath the sink. When we were at Walmart, we got water bottles and put them in the fridge and it froze them all so we couldn't even drink them as they burst. The male manager or employee that worked there while I and others were at breakfast, was talking to the woman who worked there from Puerto Rico (She was very nice), and was complaining the whole time about another employee not showing up on time and how lazy she was, which I thought was totally inappropriate in front of hotel guests. After he stopped talking to her, I said to him, "Your breakfasts here are really good". He wouldn't even look up from his phone and he said, "Nice" to me without even looking at me. Can you get anymore rude? Also the TV had no guide and so you had to scroll through every single channel to find something to watch and see what was on, instead of seeing what was on and then clicking on it. Pain in the butt. It was not a good experience whatsoever and like I said, I could not believe this had the name "Hilton" in it's name.