Best Belfast Spa Hotels

Despite phoning in advance to advise he would be checking in around 2am, the hotel reception told my son there were only three rooms left with 5 people trying to check in, the room was paid for in advance to ensure availability. As a result some may have to go elsewhere. Luckily for him he secured a room, however when he entered the room there was already someone sleeping in the room. After a long journey this is not the level of service expected of a hotel like the Europa, not to mention the safety of the guest already sleeping in the room was compromised.

From the moment we arrived to the moment we left, every single member of staff was superb - they just could not do enough to help, from directions, room service requests, nothing was too much and everything is done with a smile - that really is the difference between a good hotel and a great one. All of the public areas and amenities were clean and some stunning artwork, from giant chandeliers to antique furniture and paintings all around. I could've spent a week here just wandering around admiring it all. We stayed in room 318 - it is very opulent with lots of plush furnishings and a very comfortable bed. Unfortunately the windows don't open - there are 2 aircon units in the suite, but I like a bit of fresh air. There is a lot of furniture in the room - beautiful old cabinets in keeping with the theme, but, you couldn't access the minibar in the room as the tv unit was in the way of the door opening fully so we had no way of chilling water, etc. The hotel provided plenty of icebuckets to compensate but it's a pity it wasn't thought out a bit more.

My partner had booked an over night stay for New Year’s Eve, which was meant to be a special birthday gift for me. Upon our arrival, we were immediately greeted by a large event taking place, which led to us being redirected into the drawing room to wait for check-in. After a prolonged wait, we were finally able to check in, and while the staff member handling the process was polite, there was no communication regarding the spa’s adjusted hours. It was only when we arrived at the spa at 5 p.m. (after being delayed by the check-in process) that we were informed the spa was closing early for New Year’s Eve. This was incredibly disappointing, as we had hoped to use the facilities that evening. Our plans to visit the spa the following morning were also thwarted, as I was kept awake by the noise of doors slamming throughout the night. I am unsure whether this was caused by guests or staff, but it made for an uncomfortable night. We then had dinner at the Cultra Inn. While the food was satisfactory, the service left much to be desired. We waited over 30 minutes for our dessert, and when a waiter finally came to check on us, they seemed unaware that our order had not yet been placed with the kitchen. To make matters worse, I noticed that the Guinness I was served was in a chipped glass, which I immediately reported to the staff so they could dispose of it. After dinner, there was little in terms of entertainment at the hotel, so my partner and I returned to our room. Unfortunately, the mattress on our bed was improperly sized, hanging off the divan base at one end. While this did not pose an immediate concern, it was still an uncomfortable detail. Although I chose not to voice these concerns at check-out, as the stay was a gift from my partner, I have since learned the substantial amount he paid for this stay, and I feel compelled to share my dissatisfaction.

First time staying, will definitely be back ! We stayed last weekend for our wedding anniversary. Check in isn’t until 4pm but we were well aware of this in our booking. Great outside area to watch the golfers and have a few drinks. Had a visit to the Halcyon Spa and it was amazing ! Dinner was superb in the restaurant, sea bass and chowder were perfect. Breakfast was also excellent, although all self service including tea & coffee. The hotel was very busy with a couple of bus loads of tourists. Definitely be back again.