JI Hotel

Great value for money! Very clean and comfortable hotel. Breakfast and food options available at lunch and dinner were excellent. The pool is suitable for kids. The staff were friendly and accommodating. The view from our room was great. Parking was available at the property, which made our stay very smooth. We loved everything about the hotel.

I simply do not know where to begin. We started our trip and the staff were very kind and welcoming to begin with. All of this changed once we had discovered money was missing from our hotel room and went to inquire about this at the reception. The hotel was fairly quiet and in a safe area so we were confused as to who could have taken it. The hotel manager was very rude and unhelpful about it proceeding to claim this has never happened here before, we asked to speak to the cleaners about this but this never happened. The husband (other owner) came down to hear our inquiry however stayed for a minute only to dismiss our complaint. The day after we posted our complaint the hotel managers treated us horribly. Giving us dirty looks and making us feel very uncomfortable. Upon checkout we were scolded by the manager as if we were 2 year old children and not paying customers. The manager claimed they involved the police and let them know about our inquiry however we never saw police in the hotel and they never alerted us so we could speak to them ourselves. The owner also claimed to have been in the room herself with the cleaners the whole time however we had been up to the room multiple times whilst the cleaners were there and never saw her. I have never been treated like this at a hotel, especially one with such positive reviews. Our flight was at 10pm whilst checkout was at 12 and we felt so uncomfortable to leave our suitcases at the hotel that we had to lug them around Sozopol for 6 hours whilst waiting for our flight. The breakfast as well was very limited and was never replenished. Please take caution when booking this hotel.