AlexandraS369
September 13, 2022
I booked this motel for the weekend, as it had pretty good reviews and was slightly cheaper than the accommodation closer to the beach at Southport. What a mistake that was. We booked a family room with three single beds and they came with no blankets, just sheets. It was cold! Staff at the front counter said that the doonas must have been stolen. He then fetched some filthy and smelly bed covers to put on top instead. The mattresses were from a few decades ago, the worst we have ever slept on, it was like trying to sleep on concrete. The next night we were going out to dinner and I went to use the hotel iron. It spewed out rusty water all over my clothes and didn’t warm up. I went to get a replacement iron and was given one with the assurance that it was brand new. The underside was coated in black charred material, which when heated, also stained the clothes. There was a squashed cockroach on the wall, used soap from another guest on top of the shower screen and some dried blood stains on the bathroom cupboard door. We are never staying here again, it was disgusting and very disappointing, given that we still paid a fair bit of money for the room. We would like our money back.