Premier Inn Southampton City Centre (West Quay)

It was clean room and air conditioning system was also perfect. But they need to fix problems like the mirror and ramp in the buttons. Furthermore, If you are concerning the noise from the next door, you would better select other choices.

This was our second stay here, and we love the hotel! Fantastic price combined with a clean, modern and large room, and a very central location. Soundproof windows, and a good AC (though the lowest temperature is 19 degrees, so still a bit too warm for our liking). The staff is nice and helpful, and we left our luggage at the hotel for half a day before checking in. Only disappointment was the slow WiFi. Did not try the breakfast or dinner, but you’ll find several grocery stores within walking distance. The main shopping street and WestQuay shopping Centre is a few minutes walk away. If you are going on/off a cruise, it’s an easy walk to the port. We used 25 minutes door-to-door with heavy luggage. 15 minutes to the train station.

No breakfast - no one actually on site when we arrived and ending up incurring 60 pound parking fine for parking in what I believed was the premier inn car park and then rang the office and after previous unsuccessful attempts of ringing reception got through today and nothing they can do to help and we don’t have a car park - yes I learnt that today

Did we love it. Yes. Was the bed cosy. Yes. In room kettle for tea & powdered coffee. Shower powerful and hot. Staff ace friendly and welcoming. They were in flux getting ready for re launch so no hot breakfasts and no bar so at breakfast we got free tea, coffee pastries (chocolates & plain croissants) and fruit (apples & bananas). The croissants and chocolate croissants were really good but no butter or confiture. But the real reason we usually go elsewhere is they have no proper espresso machines. It’s probably not the target market for the chain but again there’s no place for powdered coffee in hospitality in 21st century UK. Happy to pay for great coffee. The coffee at breakfast is push a button machine but on our morning it had broken so no coffee and staff ‘don’t know what’s wrong’. I wouldn’t take this coffee anyway. I went across to M&S in the shopping centre for great coffee. A 15 minute round trip. What annoyed most was literally ziltch WiFi. It dropped instantly no matter how many times we tried. It’s not acceptable in this age. We rarely stay in these inns and the last time was Newbury (I think but it was an inn near Bath) and the WiFi was grim there too. It was the premium room that time and still useless so there may be a bigger problem.

Arrived just after the official check in time, self service check in machines not working, but the 2 members of staff did a good job, checking in the guests. We had a premier plus room on the 5th floor, which was very comfortable, only comment the hairdryer wasn’t very powerful. A shame Thyme restaurant and the bar was closed for refurbishment while we were there.

Staff went above and beyond, customer service. Very efficient and friendly staff member assisted to print documents and how-to get urgent prescription as I had left in error my overnight bag. The assistance allowed me to relax and enjoy my holiday.