Guest User
October 8, 2024
Arrived at Tamworth City Motel, if it wasn’t for google maps we would have drove past as their sign has faded. First impressions were, run down & grounds untidy. A matter of fact greeting on arrival at reception. We were surprised to be advised a continental breakfast was included. The room was old, nothing like the advertised photos. They had sprayed a funky smelling freshener in the room that was horrible on opening the door. The carpet tiles are not laid properly & stuck up in places. I will say the linen, bedding & towels were fresh & clean however when I hung my wet towel on the towel rack the rack fell off the wall. We advised reception but they didn’t seem to care. We paid for two nights but had an unplanned situation & had to leave the following day, we advised reception of this immediately on the afternoon we’d checked in, she would not commit to providing a refund for one night saying she had to speak to the owner later that afternoon but she would let us know in the morning at breakfast. Continental breakfast was minimal however quite enough. Reception advised only when we asked that she hadn’t had a chance to speak to the manager, we ask to speak to him & were advised he was ‘sleeping’, this was about 9 am! She provided us with the motels business card, email & phone number to follow up the refund situation. Sadly we have heard nothing from them even after emailing them twice & trying to phone but they do not answer. We will never stay at this motel again & would not recommend this motel either.