Hampton by Hilton Hotels in South Plainfield

We stayed at this hotel after comparing prices and location with two other nearby brands, Hampton inn and suites and holiday inn express. The reviews gave it a good rating, and the pictures of the lobby looked promising. Thank heavens I was only here with my son for one evening. The hotel Staff checking us in continued to eat his snack, a Twix bar, during the check in process. Taking my license and credit card with one hand and having the Twix in the other. We were given the furthest room on the second floor from the lobby - and not told what the easiest way to get there - mind you we had a cooler and some bags - and we weren’t told there were no elevators. This hotel was not sold out. Walking down the hallway there were some minor stains on the carpet and walls, and some rooms with towels at the bottom of their doors- either to keep smells in, or something out…. Upon entering our room we saw that it was clean but clearly dated. It was in a dire need of renovation. The bathroom had stains on the walls, lights that were out and the smallest bath towels you could imagine. If this was for anymore then one evening, we wouldn’t have stayed and I would’ve asked for a refund. The hotel manager did come out of the office during my check in experience and speak to the staff about putting his Twix down. And when we left the lobby area I could hear him talking about figuring out a process of how to check people in. So hopefully they get that figured out. But they seriously need help with the rooms. This should’ve been a $75 night and then I wouldn’t be writing this…

Check in Fri evening. Check out Sat noon. Pros: -Check out is at noon -Location is very accessible -There is a restaurant on the first floor of the hotel so you do not have to leave the premises if you do not have to. -The front of the building and the lobby look presentable. Cons: -My TV only had 7 stations (local over the channel stations only) even though the guide lists dozens of channels. I contacted the front desk on Sat morning to let them know, I was told the maintenance guy does not come in until 09:30. I was told he would come take a look at it when he arrived. 10:20 still no response or maintenance guy. I called again. I was offered to be moved from room 254 to 154. I told the lady I will prefer a room on any floor except the first floor. I was told no other room will be available until after 1pm when the rooms have been checked out and cleaned. I then told them I would take room 154, that when I was told that the TV issue was not ”really a maintenance or TV issue, it had to do with their cable provider” and they can not guarantee that I will be able to watch more channels in any other room. I was too shocked to even give them a response. -The carpets in the hallways are filthy with visible dirt and bleach marks ( I have many pictures). They also have a strong musky smell to them. -One of the elevators worked perfectly but the 2nd elevator really smells like something died in there. Just sad. -The only floors with ice machines are floors 2 and 4. -Plot twist- both ice machines on floors 2 and 4 were not working! -The best looking part of the hotel is the front and the lobby, everything else is dilapidated. - I overheard a lady asking why she was told she had to pay for breakfast when it is advertised that breakfast was included, someone was explaining to her that breakfast was included if you paid for breakfast with your reservation. I do not even know what that means but I never ate breakfast there. I was so disappointed about my stay that on my way out, I had to tell the ladies at the front desk that the management really needs to do better. It appears no one cares, they just care about booking rooms and not updating or cleaning the hotel.

With a stay at WoodSpring Suites South Plainfield in South Plainfield, you'll be within a 15-minute drive of Rutgers University, Busch Campus and Rutgers New Brunswick. This hotel is 1.2 mi (1.9 km) from Middlesex Mall and 2.9 mi (4.7 km) from Circle Playhouse.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine.Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 122 guestrooms, featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and separate sitting areas.