Stoke Rochford Hall

Awful place. Don’t be fooled by the buildings externals. Nobody should ever use this place ever again, shame on the owners. It’s disgusting what is taking place here and the owners should be ashamed of themselves

On arrival I had to follow the a4 paper signs sellotaped to the walls to find reception.. at reception there were staff talking to each other then I was asked over this talking who I was Formalities over I went to my suite to be greeted by a stained carpet. Black marks in the bottom of the loo. Stains on the side of the bed and no mattress protector Reception said if I could wait a while they could find me another room I asked if I could eat and was directed to the bar. That was closed Though on yet another visit to reception they insisted it was open All in all. DONT GO It’s awful and nothing like the website. There were other people complaining Would not recommend

Regarding our one night stay Stoke Rochford Hall: Thursday 8th September Upon check-in; reception staff were friendly, welcoming and helpful in directing us to our room and taking payment. Making our way to our room, number 46, we were disappointed to be greeted with painters and decorators in the unkempt corridors and rooms leading to ours however, we accepted this was part of the hotel upkeep. As we had a wedding to attend that evening we left promptly and returned to our room from our evening out, around midnight, to discover there was no hot water for a shower or bath. We left the water running to allow chance for it to heat up however, not even warm water was coming through at this point, it was stone cold. Reception was contacted by ourselves at this point. Two members of staff attended the room shortly after and agreed there was no hot water. A change of room was offered but at this point I was already upset that I could not have a shower and i was in bed due to the late hour. As well as this, our bags were unpacked all around the room. I felt like our extremely rare night away had been spoilt and I became very upset. Waking up the next morning to decorators in near by rooms to again discover there was no hot water. There was no hot water for a bath, shower or to the sink. I felt dirty and disappointed leaving the room. I approached reception to check out. I explained what had happened and no apology was given by the receptionist. She stated that we ‘didn’t

Great staff, hotel in need of investment

Very nice grounds

I was kept awake all night by a humming noise,emanating from another stable block room.I walked over to the main house at 1:30am to report the issue to the night porter,who returned to my room 17...to identify the cause...He confirmed he could hear the noise and suggested it was "The boiler"...11seconds silence 5 seconds hum.I counted these intervals throughout that night. I consequently had a very,very disturbed night. I reported the issue in the morning before breakfast to the receptionist and ask to see the manager...he was not available 9:30am..I was given his email address. In addition to my disturbed night in room 17...There was no soap or shower gel made available !.

The property is a magnificent building when viewed externally. However, whilst there was also some splendour internally, especially some ceilings in the main public rooms, generally the interior was "tired".It needs a large injection of cash to bring it up to scratch. Only stayed one night, to break a journey. Lovely grounds and the evening dinner, from the limited choice Sunday menu, was well cooked and presented. However, the waiting staff at dinner and breakfast need some training on how to welcome and assist guests. Proactive, rather than reactive. We were up-graded from a courtyard room to the main house. We were left wondering if the courtyard room would actually have been better. e.g. no toilet roll holder, so the rolls were out of easy reach on top of the cistern. A convenient place to stay when breaking a journey but, not somewhere to take a holiday. A reasonable price when compared with other hotels and, it is appreciated that this is part of a vicious circle of low price but insufficient income to make improvements

We only stayed overnight whilst traveling north, and it was a chance to stay somewhere interesting instead of the usual travel inns. But so did not have time to use any facilities as we had to journey onwards. Would have liked a normal window in my room to see out of, but as we were in the stable block (where the rooms were small but comfortable) where we only had a velux window It was exceptionally hot whilst we were there but luckily the room did not overheat. The breakfast was good and we certainly had a choice and enough to eat. The room was great for an overnight stay but would like something larger if staying for longer. The staff were very friendly and helpful.

Doesn’t even deserve a 1. Having to cancel my wedding 6 months before it’s due because the government have taken over the building at such a grand place is disgusting. Talk about getting millions for doing this, your reputation is going to be massively affected.