Guest User
November 24, 2024
‘Timeless elegance’ was my first impression upon entering the grand foyer of The Dharmawangsa Hotel. As someone who loves interior design and is Javanese, I can confidently say that the interior of this hotel embodies ‘rustic luxury’ with meticulous attention to detail. The design is unquestionably stunning, and I believe anyone—even those who aren’t staying there—would agree. I’ve stayed at many 5-star hotels in Indonesia and even lived in Southeast Asia’s first 5-star hotel for three years. However, The Dharmawangsa Hotel has unlocked a core memory for me. That said, the highlight of my staycation experience was the exceptional hospitality. I checked in late at 9 PM, and the staff were incredibly welcoming. Notably, Pak Hamdan lifted my toddler’s mood by gifting her a cute doll named Jali, which she adored. Mas Basly was exceptionally helpful during the check-in process, even offering me a late check-out and efficiently accommodating my unplanned extended stay. A bittersweet surprise was discovering just how kid-friendly all the staff at The Dharmawangsa Hotel are. My daughter felt so comfortable chatting with every staff member, who not only initiated conversations but also knew exactly when to end them gracefully. When I had breakfast at the restaurant, all the staff provided excellent, personalized service. Special thanks to Mas Riyan, Mba Sandra, Bpk. Ahmadi, Bpk. David, Bpk. Edi, and others who attentively assisted with my family’s requests. Despite staying for two nights, I didn’t get to try all the facilities the hotel offers. My daughter and I spent most of our time at the comfortable swimming pool, which led me to upgrade my extended stay to a Senior Executive Room with a pool view. Mas Johan, the pool operator, was fantastic at keeping my daughter entertained, even as she swam alone. When my daughter and I ran out of ideas on what to do next, I called the reception desk to inquire about the Kid’s Activities available at the hotel. The hotel offered several interesting activities for children, even though my daughter was the only participant. I was assisted by the Butler, Mba Diah, who helped look after my daughter and accompanied her in a delightful “poolside painting” activity. The peaceful and comfortable ambiance of the hotel, far removed from the hustle and bustle of Jakarta (despite its central location), made me feel incredibly at ease during our stay. Afterwards, I decided to try the In-Room Massage by Bimasena Spa, with my therapist, Mba Diani, who has been working at the hotel for over 20 years. How was it? Absolutely amazing and beyond my expectations. On my last day of staycation, Mas Irwan demonstrated great dedication and courtesy during the check-out process, ensuring everything went smoothly, knowing I was in a hurry. This is my first time writing a review because I’ve never felt compelled to write one before. I can still feel the warmth that lingers from our stay at this hotel, and I would definitely come back!