Puay Hian
November 15, 2024
Definitely not a 5 star hotel. Room is nice & big. Staff are friendly & helpful but poorly trained. Checked me in as the wrong person & asked for payment whereas booking has already been prepaid. Called housekeeping for hand towel & face towels. They do not have. Definitely a local style hotel. Frontdesk apologies for having only a body towel, ridiculous for a ‘5-star’ hotel. On check out, cashier asked me if I used the minibar. But there was no minibar; it was just free coffee & tea. She refused to admit her mistake & said she will ask Housekeeping to check. Then I insisted on checking together the mysterious minibar. She finally admitted her mistake and apologised. Truly poor management, poor training of staff, take short cuts on room amenities. All very short sighted. Will not be going back after this one time. No thank you!