Fairfield Inn & Suites South Hill I-85

I’m a frequent traveler and I have to say, this hotel is garbage, dated and a hot mess. The only thing this is useful for is you’re on a road trip and you just have to get some sleep before moving on the next day. Everything is dated like the 90s. The desk isn’t a desk, it’s a table. The chair isn’t a desk chair it is some uncomfortable garbage that is the wrong height for the table. There are insufficient storage places, no useful furniture. But the most egregious omission in 2024 is the total lack of power outlets. What you can find involves moving furniture, scrabbling on the floor. Now other very dated hotels have fixed this with power outlets built into alarm clocks or table lamps. This place has not bothered. And I don’t take kindly to having to scrabble around on some dirty old carpet looking for power. Most of us travel with a phone, a computer/tablet and maybe a handful of other electronics. Of course we want to plug in. This hotel has chosen to do the minimum requirement to be passable, and benefits from a lack of nearby competition. But it falls a long way short of standards even with the often mediocre Fairfield sub brand.

The bathroom shower had mold on and under soap holders plus mold on handicapped railing in the shower Also cracked tiles in the shower below average rating for a Marriott very disappointed staff was ok probably will not book here again

After 7 hours of driving everybody is tired but we have to pack our bags at 11pm because there are bed bugs crawling freely on the walls !!!! Do not book !!! So we had to sit in car with 2 kids at 11 pm trying to find another hotel and everything was sold out

This place deserves two stars, but the only reason I am giving it three is because of the breakfast choices and service, along with its easily accessible location in South Hill. First of all, I was very disappointed at not being provided the requested wake-up call on my first night here. The sound-proofing is very poor and one can overhear all the conversations from neighboring rooms at night. It is unbelievable that there is only one electrical point for charging any devices in the room. I had two phones, a laptop, and a watch to be charged and was struggling to have all charged at the same time. On a positive note, I was very pleased with the complimentary breakfast offerings. It's a first hotel Grateful for the gluten-free (GF) choices offered as I am on a GF diet myself for health reasons. It's the first hotel I have come across anywhere that offers Udi's GF muffins (the best) and sealed Cheerios packs, both of which are GF. The staff at breakfast were also courteous and helpful. That's the reason I have given this place three stars!

There were pros and cons to our stay. Positively, the hotel and room had an attractive decor and was clean. Staff were courteous. The hotel was also quiet even though we were told it was fully booked which made for a good night's sleep. Water pressure was good with plenty of hot water. Negatively the door lock on the room we stayed was tricky. You had to figure out how to carefully insert the card to get the door to unlock. The king room was also compact with not much space to maneuver though it was well organized with a microwave, refrigerator and storage space. My husband was upset there were no USB ports. He also did not like the toilet which was small for a 6'2" 200 lb. guy. I would recommend staying in a larger king room with sofa next time.

First, the room was clean and the staff and management were pleasant and tried to be accommodating. But the hotel needs an infrastructure update. The shower water was tepid, we reported having problems with opening door locks in 2 different rooms, as did others along our hallway, and the elevator broke down in a 4 story accommodation.