Holiday Inn Express South Haven

I stayed here on a long road trip,I have never been to South Haven before,its a great town with a great beach so I stayed an extra night,there are A LOT of people in this city this time of year,it can be tough finding a place to park near the beach. This hotel isn't really walking distance, so keep that in mind. I would stay here again.

Dirty. We stayed here this past weekend (8/10-8/11/2024), I left wondering why.?... Room 211 is dirty. From the carpets needing cleaned, to the stains of rust and soapy buildup, in the shower, this poor place is badly in need of an overall bath. I truly expected more. For the price of our suite (Avg. $300 per night), I thought that we would have a two-room area to stay. Okay, so that's not a deal-breaker, and my fault for not researching prior. But I cannot tolerate dirtiness. The exhaust fan, in the bathroom, doesn't work. I think that has led to the buildup of soap, rust, mildew smell, caused by not being properly dried. The toilet is loose from the floor. Had been caulked down previously, and their attempts to cover moldy-like spots, have failed. It needs to be taken-up and re-installed by a pro, not just caulked down. Sadly, this was the second hotel, the same weekend, with that same problem. Is this an area of concern that needs forwarded? I just know it needs fixed. The swimming pool is indoors and is not heated. The cold made my steel-repaired bones ache. No heated spa/hot tub. Yes, that's my own problem, I suppose. It's hard to find good accommodations when you're a disabled veteran. To others with special needs, you may need to look elsewhere. Or clean/neat people as well. It was NOT worth the price I paid. I would not go there again, nor recommend anyone else, until changes are made. I feel like I was ripped-off. I am not just the random type of person that complains about everything. I do visit many places, while trying to enjoy retirement. I hardly ever complain, even at my own peril. I didn't complain here either, because I didn't want the interference. Also, my conditions could worsen by having the interaction needed to fix these kinds of things. This was simply un-acceptable. How did it get run-down so quickly (2 yrs.)? F.S.

Note, We understand it was past our cancelation date/time policy. We went to specifically to South Haven for a evening boat cruise, booked the hotel through IHG site. ProTip: don't use the the Online CheckIn for hotel convenience. Our tour was cancelled. Bummer. We were still 3 hours out of S.Haven. Called hotel as soon as we found out, noonish(?), same day of reservation. I spoke to Mandy GM. Hard "No", Policy: you are past your cancelation time. Called IHG, maybe we could use reservations at another time, not cancel, but we had to call the specific site. Ok, we.show up, ask again if there was any flexibility because that that point we could still make it home. The Front Desk was Super Polite, but had no authority or flexibility. OK, no problem, no drama. We get it, it's the policy. Its unfortunate such a small thing like inflexible customer service can leave a bad impression. Hotel & room were clean, (for the record, we left it just as clean) water pressure on second floor was adequate, breakfast was ok, staff was very friendly.

This hotel is wonderful. It is super clean, the staff is wonderful, and it is modern. The fitness center is excellent. Great access from the highway. And YES - they provide housekeeping if you stay more than one night. The only little complaint I have is they have USB charging outlets - which is great; but I would have appreciated more "regular" outlets. I had to unplug the TV in order to plug my laptop in and also use the desk lamp. Highly recommend this hotel.