Guest User
November 18, 2024
Staff were friendly and willing to help if allowed Rooms were generally clean. Poor breakfast with set items prepared beforehand and no other choices available. No buffet as advertised. Ran out of items that were requested. Poor quality food. Only white bread. Worst breakfast with pre prepared food and cut fruits that were same daily! Restaurant that was claimed to be open 24 hours and for dinner wasnt! Internet was poor and kept dropping out. Pictures and details of site and amenities on booking site were not factual or accurate. Feel like reviews are “managed” by known or friendly contacts. Lot of water issues due to heavy rain resulting in damp, mould and leaks. AC in room dripping. Taxi charges via reception found to be excessive for same journeys to and from hotel, suggesting an implicit charge made by property. Taxi drivers did not want to come to this property to collect us as they would face other consequences. Wanted full payment at check-in which is unheard of despite paying a substantial upfront deposit not normally required, but allowed us delay when requested as a favour!