Mantra South Bank Brisbane

Great accomodation and excellent staff with great customer service

The hotel is between South Brisbane Station and South Bank Station, and within walking distance to the South Bank Parklands. There are a number of restaurants around but seems mostly for dinner and drinks. Other than that, there are no shopping malls or nearby supermarkets except at South Bank Station and two convenience stores selling mostly snacks. There was no early check-in, and upon check-in the bed was obviously slept in before and a call to guest services brought the housekeeper who kindly changed the bedsheets, blanket and pillow covers. However the body cleanser ran out within the day and was not topped up during the next day's housekeeping and hair was not really cleaned up. Hotel breakfast at the ground floor restaurant is on ordering basis and not buffet style.

Have book for an overnight stay as attending a conference the following day. So have requested on my booking and also email directly the reservations of Mantra South Brisbane to request a quiet room and away from the lift. This was acknowledged by the reservations via email . Day of check in, I even ask the reception after giving the key if the room assigned to me is quiet and away from elevator , and he state it is. But surprised upon reaching the floor, out the elevator , room is directly opposite. Had to go down the reception and request a change of room, and even told them I had requested this weeks ago. How disappointing that they disregard my request , waste of time contacting reservations after all. Also then was informed by housekeeping staff when we have issue controlling the room temperature that it is under maintenance , so no way to control it at all. So wasn’t happy with my stay , would think twice of booking this hotel again

Check in with very helpful staff member. Room spacious with comfy beds and bedding. Location is perfect right in heart of Southbank with cafes and restaurants everywhere. Double glazing on windows kept out train noise pretty . (Train line runs near hotel) and despite central location the rooms are very quiet. The rooms could do with a refresh as some furniture is a bit scuffed and shabby but did not interfere in comfort of our stay.