Best Solvang Spa Hotels

Absolutely disappointed! We've stayed here before and had a pleasant experience. Unfortunately I can't say the same about this trip. Upon check in we were informed there would be no water at the property between 9:00 pm and 5:00 am due to some maintenance being done by the city, and this was last of a three night stretch this was occurring. This was not disclosed at the time of booking and I made the reservation on what would have been the first night of the outage. The girls at the check in desk were less than accommodating. I realize this isn't their fault, but I would expect more than an unsympathetic response of, ”We're not giving any kind of discount or accommodation, but we will allow you to cancel and seek reservations elsewhere,” knowing full well that was a joke being this area is a tourist destination that regularly sells out starting Thursday night for the weekend. Then we head for our room on the third floor and we find the elevator is out of service. No warning from the girls at the front desk, who actually directed us to the elevator. I'm not sure what happened since we last stayed here, but I doubt we'll ever see this place again. Not even an offer of bottled water to hold you over for the night. Horrible customer service! Unexpected things happen, but by the third night of the issue I would have expected management to communicate the issue to upcoming reservations. Immediately upon learning of the issue of 3 nights of no water, you would think emails would have gone out to guests scheduled to check in advising of the problem, allowing them to check for other lodging. The curt advisement of, “ You can cancel your reservation and seek lodging elsewhere,” as we were checking in just isn’t the way you win consumer loyalty or keep repeat customers.

The name of the hotel is deceptive, so it is most valuable! Parking is free and the parking lot is large. There is no parking space. If you are lucky, you can park your car at the door of the room. The breakfast is not good.

The one good thing about this hotel/motel was Julie who managed the front desk. She was helpful and cheerful. If not for her I would give this a zero. We came up to Solvang to get away for a few days and had looked at some of the reviews on this property and thought we would give it a try. First impression is that the outside looks nice and centrally located in Solvang. They also provide you with a continental breakfast across the street at Olsen’s bakery, it is very good. Now the bad. There is construction being done on one of the units in the front which was basically just across from where we stayed and it was a constant noise from 8 o’clock in the morning until 5 PM. This was not indicated when we were doing the reservation. The rooms are very small and the bathroom is no larger then a broom closet. we honestly could’ve put up with that but for the fact that the room smelled like it hadn’t been cleaned in a long while…so I kept the window or door open all the time to get fresh air. The water took 10 minutes to heat up in both shower and sink. Now for the bed…get new mattresses before someone sues you for an injury, yes that bad. I really wish I could have given them a better review but I’m way too old to lie about these things. Unless they redo the rooms, Find yourself another property to stay at. I can’t speak to the quality of the cottages, so that may ne their saving grace.