Laura W
September 7, 2023
I was very disappointed with the way my friends and myself were treated during our stay. I was traveling with another couple who became locked out of their room. There was no staff available at the front desk, they did not answer the courtesy phone, and the bartender said he had nothing to do with the front desk. My friends even went behind the desk into the back employee space and said no one was there. Luckily their keycard worked after the seventh try. We had intended to meet for drinks at the bar. But after this, they were afraid to leave the room again and not be able to key back in. However, this was in their favour in the long run. The bartender, Tim, was awful. I admit he was overwhelmed by a wedding party. But he became very rude. He wouldn't accept my payment for my drinks until he had served multiple other guests. I just wanted to close my tab and get out of his way. After 15 minutes and seriously considering just taking my drinks and leaving without paying, he took my credit card and then wouldn't give me a copy of the receipt. I left, only to find when I got back to my room that the credit card was not returned to my husband. We went back down to the bar to find he had just left my card on the bar where anyone could have taken it. I was so angry, it was difficult to even sleep. I tried to complain as politely as possible in the morning at check out that when a wedding party is known to be staying at the hotel, perhaps they should have more than one person running the bar and zero persons running the front desk.