TownePlace Suites Cleveland Solon

Although there are some tech issues with this place (resetting the room Chromecast would not get it to work and neither would the phone pairing/dishwasher is crazy loud/shower pressure adequate) the relaxed and comfortable atmosphere compensated sufficiently for this stay. Holly and the other staff make you feel like you're visiting with family (but not too close family) - like cousins - in a good way. So I felt welcome and the room and bed was comfortable, piling three of their marshmallow pillows enable me to get sufficient head support and the pool and gym are good enough for a short stay. Kitchen set-up is just enough to do the basics but has everything you need, the large fridge is great. The area set aside for dogs was well established and attended to, all the walks were regularly cleared of snow. As buffet breakfasts go I thought it was better than average at this point, with a small but well chosen selection that can cover all tastes and was not the usual dried out recycled buffet fare.

Most comfortable beds, best in-room kitchens, best breakfast, best staff; just an overall fantastic stay. I’ve lived in and out of hotels for more than a decade, and I’m thoroughly impressed. Onsite laundry service or self-serve. Suites feel like a home.

As a frequent traveler, my stay at TownePlace Suites Cleveland Solon did not meet the usual Marriott standards. While the facilities appear relatively new, the experience was disappointing. The room struggled to maintain a comfortable temperature due to the basic thermostat, and the bedding was uncomfortable. Additionally, the customer service was lacking. Overall, the stay fell short of my expectations, and I would not recommend this hotel based on my experience

Absolutely NOT! I traveled over a hour to stay at what I thought was going to be a very relaxing stay after a long week of working. I’m not saying this property deserves 0 stars but YOLANDA MADDOX the assistant manager does! She was very unpleasant from the time I arrived.. no smile .. no happy welcome just a mug so mean… I should never have to greet a front desk associate before they greet me…However the lady she was training was a sweetheart… after 20 mins she finally decided I wasn’t welcomed at their property due to a Marriot Corporation system glitch! In which Marriott tried calling and emailing the property to ensure that there was a error and I was ok to use my employee form.. She was very rude, unpleasant, with no grace or class! I am very disappointed in the way she treated as if I was a dishonest and untrustworthy person!! As a frequent Marriott traveling guest as well as a Marriott employee I am ashamed for her!! She went above and beyond to give me a very hard time and an attitude!! When I say NO class that is a understatement.. Because of her poor display of what customer service was I will NEVER choose to stay at this property i went and stay at a different property within minutes of TP and was treated with the upmost respect.. and guess what the same form I used to check in at TP was corrected and I was checked in with ease NO issues! 🍅🍅🍅🍅 to Yolanda

I was very disappointed with the way my friends and myself were treated during our stay. I was traveling with another couple who became locked out of their room. There was no staff available at the front desk, they did not answer the courtesy phone, and the bartender said he had nothing to do with the front desk. My friends even went behind the desk into the back employee space and said no one was there. Luckily their keycard worked after the seventh try. We had intended to meet for drinks at the bar. But after this, they were afraid to leave the room again and not be able to key back in. However, this was in their favour in the long run. The bartender, Tim, was awful. I admit he was overwhelmed by a wedding party. But he became very rude. He wouldn't accept my payment for my drinks until he had served multiple other guests. I just wanted to close my tab and get out of his way. After 15 minutes and seriously considering just taking my drinks and leaving without paying, he took my credit card and then wouldn't give me a copy of the receipt. I left, only to find when I got back to my room that the credit card was not returned to my husband. We went back down to the bar to find he had just left my card on the bar where anyone could have taken it. I was so angry, it was difficult to even sleep. I tried to complain as politely as possible in the morning at check out that when a wedding party is known to be staying at the hotel, perhaps they should have more than one person running the bar and zero persons running the front desk.

Travel to Ohio for a bridal shower. The hotel was clean and inviting. The room had everything we needed, only issue was the bed! It was very uncomfortable. My husband and I both woke during the night and was not rested for the 6 hour drive back home.

Our family stayed one night during our road trip from NYC to Chicago. Cleveland was an ideal stopover and the Towneplace Suites really provided us with exactly what we needed for a quick stay. There was free EV charging which was a huge plus for us and the room was very spacious for our family (traveling with two young kids). We were traveling on New Years Day and was lucky that a Dibella's Subs was right near the hotel and was still opened! We happily picked up dinner and enjoyed it in the comfort of our suite. The room was very clean and equipped with everything you could need - full-size fridge, microwave, plates, cups, utensils, and a nice-size table with 4 chairs. They provided a hot breakfast with a nice variety of food. Highly recommend this location.

Yolanda checked us in for our stay. She was friendly, offered suggestions for dining in the area. She provided us with a print out of the local restaurants. When we asked about a place to get ice cream, The manager Dolly came to the desk and suggested Mitchell's. The ice cream was great. Both Yolanda and Dolly inquired if we were satisfied with our room. The room was very clean and quiet. The bed was very comfortable. The area around the hotel is clean and well lit. I was greeted by breakfast staff in the morning when I went down for breakfast. The breakfast was hot and plentiful. I will be back in the area again in the near future. I will stay at this hotel again. The staff works great as a team and hats off to Dolly and Yolanda for making me feel at home.

Positives- very friendly staff, the best egg frittatas ever included in the complimentary free breakfast (may have been better than Starbucks egg bites), check in was easy, very comfortable bed, small kitchenette in room that included apartment sized refrigerator, dishwasher, and microwave. Not so positives- I feel like the room could have been a little cleaner, 3rd night there I could hear person above me walking as if they had bricks strapped to the bottom of their feet, could also hear this person snoring at night. Not sure if the place was built cheaply or if there was just an exceptionally loud person above me. If I were staying there longer I would have asked for a room change. Bottom line-I would definitely stay there again!