When you stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Akumal Beach and Puerto Aventuras Marina. This all-inclusive property is 11.2 mi (18.1 km) from Xplor Theme Park and 11.5 mi (18.4 km) from Ferry to Cozumel.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Mirador, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 2347 square feet (218 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
When you stay at Barceló Maya Caribe - All Inclusive in Xpu-Ha, you'll be connected to the convention center, just steps from Xpu-ha Beach and 6 minutes by foot from Ecopark Kantun Chi. This all-inclusive property is 0.7 mi (1.1 km) from Cenote Cristalino and 1.8 mi (2.9 km) from Puerto Aventuras Golf Club.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at Caribe Buffet, one of the property's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Xpu-Ha? This property has 12109 square feet (1125 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 414 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
With a stay at Dreams Aventuras Riviera Maya - All Inclusive in Puerto Aventuras, you'll be 0.6 mi (0.9 km) from Puerto Aventuras Marina and 10.1 mi (16.3 km) from Xplor Theme Park. This all-inclusive property is 10.6 mi (17.1 km) from Xcaret Eco Theme Park and 12.6 mi (20.3 km) from Akumal Ecological Center.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at World Café, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Aventuras? This property has 1646 square feet (153 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 305 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
2024.10.26
Stayed at Dreams Aventuras for my birthday weekend. It has been remodeled since we stayed there about 10 years ago. The upgrades are very nice. The room was clean and comfortable. Staff were so friendly and helpful. I had a birthday banner on my door and they delivered a Birthday dessert to my room. It was rainy a couple of days, but they had things for us to do. Bracelet making in the lobby was a big hit. The ocean was clean and clear and the little swimming hole on the other side of the tiki bar was a nice place to float and watch the fish. Several people were snorkeling there as well. I would definitely recommend especially if you have small children.
Very Good
101 reviews
4.1/5
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Located in Puerto Aventuras, Catalonia Yucatan Beach - All Inclusive is within a 15-minute walk of CEDAM Museum and Puerto Aventuras Marina. This all-inclusive property is 1 mi (1.6 km) from Puerto Aventuras Golf Club.
Relax at the full-service spa, where you can enjoy massages and body treatments. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with international cuisine at La Brisa, one of the property's 5 restaurants. Visit one of the 7 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Stay in one of 205 guestrooms featuring flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
When you stay at Barceló Maya Riviera - Adults Only - All Inclusive in Xpu-Ha, you'll be on the beach, just steps from Xpu-ha Beach and 15 minutes by foot from Ecopark Kantun Chi. This all-inclusive property is 2.8 mi (4.5 km) from Puerto Aventuras Marina and 3.7 mi (5.9 km) from Chac Mol Cenote.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a fitness center. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at one of the property's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Treat yourself to a stay in one of the 850 individually furnished guestrooms, featuring rooftop private spa tubs and LCD televisions. Rooms have private balconies. Cable television is provided for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.
Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser
Live it up with world class shopping and endless style
Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge
Bottom line it is all topshelf.
To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.
2024.10.29
We arrived on 9/30 for (2) weeks for our anniversary. Prior to arriving our butlers Nacho and Fernando reached out inquiring about our stay and if there were anything special that would be needed. I was able to set up golf reservations and we were able to set our dinner reservations. We were even forwarded an activities chart for the upcoming week in order to plan ahead of time our shows and daily activities.Upon arrival the concierge folks immediately made us feel welcome and expedited our check in. Once in our room, we plotted our stay. We’re on the Heaven side and right near our favorite dinner spot, Wei. The food was excellent!! Our mornings mostly started with a walk around the property, very safe, and then breakfast @ Faro. The manager Carolina, the hostess’s Paola & Maricruz met us with a smile. Our waiters Francisco , Manu & Mateo made sure that our experience was a great start to a new day. The pool staff was also amazing , David made sure the music choices were on point and the poolside facial massages were excellent.Maria made sure our glasses were never empty.As I mentioned, we were there for our anniversary, and it did not disappoint, we received several cards from the staff of the restaurants and on our Ann day , our room was decorated. We went to Riviera Maya Hard Rock 9 years ago for our honeymoon and have returned several times and continue to share great memories.On a side note, we had a chance to go to Unico for our 2nd week , however, because of our butlers attention to detail and the wonderful resort staff we decided to stay where we were.
With a stay at Hidden Beach Resort Au Naturel Adults Only, Catamarán, Cenote & More Inclusive in Kantenah, you'll be within a 15-minute drive of Puerto Aventuras Marina and Cenote Azul. This all-inclusive property is 9 mi (14.4 km) from Akumal Beach and 14.7 mi (23.7 km) from Xel-Há Park.
Relax at the full-service spa, where you can enjoy massages and body treatments. You can soak up the sun at the private beach or enjoy other recreational amenities, which include an outdoor pool.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 43 guestrooms featuring free minibar items and Smart televisions. Cable television is provided for your entertainment. Bathrooms with shower/tub combinations feature jetted bathtubs and bathrobes. Conveniences include phones, as well as laptop-compatible safes and desks.
With a stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive in Kantenah, you'll be within a 10-minute drive of Akumal Beach and Puerto Aventuras Marina. This all-inclusive property is 12.4 mi (20 km) from Xel-Há Park and 7.6 mi (12.2 km) from Half Moon Bay.
Pamper yourself with a visit to the spa, which offers massages. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at The Nest, one of the property's 15 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 18 bars/lounges, 2 beach bars, and 3 swim-up bars for a refreshing drink. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Free valet parking is available onsite.
Treat yourself to a stay in one of the 170 individually decorated guestrooms, featuring indoor private spa tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
With a stay at Grand Palladium White Sand Resort & Spa All Inclusive in Kantenah, you'll be 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park. This all-inclusive property is 6.9 mi (11.1 km) from Puerto Aventuras Marina and 8.2 mi (13.1 km) from Half Moon Bay.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools or 5 spa tubs, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at La Adelita, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this property consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 264 air-conditioned rooms featuring indoor private spa tubs and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.
With a stay at TRS Yucatan Hotel - Adults Only - All Inclusive in Kantenah, you'll be 6.5 mi (10.5 km) from Akumal Beach and 12.3 mi (19.8 km) from Xel-Há Park. This all-inclusive property is 6.3 mi (10.1 km) from Puerto Aventuras Marina and 7.5 mi (12.1 km) from Half Moon Bay.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Argentinean cuisine at El Gaucho, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 454 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private furnished balconies. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
RRandelwood2021.03.29
This is quickly becoming our favorite resort! We went in October (you can read my review from then on here as well) and again in March and have already planned our third visit for this fall! We opted for a third story ocean view room this time (we had a private corner pool suite last time). We loved listening to the waves every night from our room and waking up to the sunrise every morning. The room was very similar to the last one we had. Very modern, marble bathroom etc but this room had a jetted soaking tub. We requested building 67 so we could be close to the infinity pool and Helios restaurant. From the moment you arrive you are treated like family. Israel, the bellboy captain, is always prepared with a warm welcome and Kevin at the front desk is always a wonderful familiar face to see! Alberto, Sergio and Romeo are amazing golf cart drivers! They always get you where you need to go with a smile and a warm greeting! They have become our friends and we look forward to seeing them again soon! All of the butlers are excellent as well. Rafael and Mariana took great care of us! If there is anything at all you need, don’t hesitate to ask your butler. The food and drinks here are excellent. There are top shelf options included such as crown royal, captain Morgan, grey goose etc. David, Jonathan and Mayra made sure our cups were never empty :) Daniel at La Jarra (trs only beach bar) was a treat! We enjoyed hanging out there with him. He works very hard keeping all the trs guests happy! Alfredo at La Terraza (the “quiet” pool) made us some special custom drinks that were amazing! We ate breakfast every day at Helios (capricho wasn’t open) and often times lunch as well. My husband even started making up breakfast sandwiches for himself lol and they made them for him every day! Martha and Wendy made breakfasts exceptional! They even brought us a sweet goodbye dessert plate :) Ivonne is an amazing hostess and has become someone that we feel is our friend and we look forward to seeing her again soon! Our favorite dinner spots are Tentazione and La Boheme. We like sitting in the special booth there! We tried Sumptuori (hibachi) this trip and enjoyed it as well. The evening entertainment here is the BEST that we’ve encountered since Covid restrictions affected the resorts. The chic show is running on a smaller scale and is in the terrace bar, full moon. The burlesque show is fabulous and should not be missed! We also enjoyed ****** night! Be prepared to make new friends here on a nightly basis! It’s so much fun! Make sure to check out Las Rocas, the salt water pool. Bring your snorkel gear and water shoes! We also enjoyed a round of putput golf at the activities center! Insider tip: take an early morning walk before it gets hot out. Grab a latte (with amaretto lol) from the lobby bar and head out. Walk all over. Discover the cenote and the flamingo area. Walk all the way to the trs only beach. This will help you familiarize yourself with th
Outstanding
119 reviews
4.6/5
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4.7/5
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GGuest UserOur stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.
GGuest Userone of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its
one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.
HHapanovichIt feels just like your own apartment. Self serve laundry is a huge bonus when travelling extensively. Great gym. Snack bar downstairs. Great kitchenette. Great pool and so close to the beach and some amazing restaurants. Close walk to 5th ace.
GGuest UserThe appearance of the hotel is okay, the breakfast is OK, but I don't think it's a four-star hotel, it's almost a three-star hotel. And it's super humid, even the paper towels in the bathroom are wet, it just feels wet to the touch. The whole room smelled of damp, which was very uncomfortable. The service is good, the sink was blocked, and someone came to fix it within ten minutes of calling.
SShisandao-XA friend bought me the famous Xcaret water park. Hotel prices for Christmas are ridiculously expensive, especially the hotels owned by Xcaret. So this time, in addition to staying at Xcaret Mexico (hereinafter referred to as More Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half that of Hotel X (of course Hotel X includes amusement park tickets, you have to decide whether it’s worth it). Compared to X, which is famous among Chinese people, has better hardware facilities and scenery, I recommend Q more
environment:
Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and not to mention hardware. The beach is very unique, and it feels like an Avatar suspended mountain. Most of the beach is composed of rocks, and there is a small section of beach. The water quality is super good. X is the garden and Q is the jungle.
Catering Services:
If I had only stayed at Hotel X, I might have thought it was pretty good, but unfortunately I stayed at Hotel Q. In contrast, Q Hotel feels like home. The waiters are more cheerful and accommodating. The drinks are open to drink. The buffet has many fresh varieties and there is basically no need to wait for a table. On Christmas Day, you can eat lobsters and oysters all you want. There is no stinginess at all. In contrast, the waiters at Hotel
I also made a reservation for the Xin Gao Japanese meal, so my expectations weren’t too high. I ordered an appetizer of rice, and what came out was a bowl of white rice! I ordered sashimi without wasabi. The waiter said sorry, there is no wasabi today. I will give you pickled ginger slices instead of mustard.
Activity:
It’s very convenient to go to Xcaret’s parks, with buses running every 20 minutes. The hotel offers free airport drop-off, but reservation is required one day in advance.
I took my extended family to Playa del Carmen for a fun week. I booked 4 separate 2 bedrooms / 2 bathrooms suites at Anah Suites but were given 3 suites at Anah Downtown and 1 suite at Anah La Playa across the street. They were overbooked and our concierge, Daniel Jimenez, tried to accommodate us by offering to move us to the La Quinta by Anah on 5th Avenue & 40th, but we realized that the current location was actually the best since it was close to everything. Daniel was really accommodating and the staffs were really nice! The suites were offered at a good price for the money, however, it is close to a busy street. I let the rest of my family stay at the suites at Anah Downtown and we stayed in the suite at La Playa across the street. Our room was clean but one of the toilet wasn't flushing in 1 bathroom and the shower barely worked in the other bathroom. This was annoying at first, but wasn't a big deal since we spent most of our time outdoors doing activities. Be warned that nearby streets are constantly busy (noise all day and all night) and for our trip, the other guests were coming home at 3:00AM in the morning and making a lot of noise. Playa del Carmen is very close to Xcaret, Xplor, Xel-ha, Tulum and a lot of cenotes that were really fun to swim in. We will definitely do this again soon.
YYOUFANGThe hotel does not have a breakfast. It is convenient to have supermarkets and restaurants in the surroundings. There is parking lot. It is close to the sea. It is convenient to swim with a pool. There are many specialties by the sea, and many small gift shops.
GGuest UserFrom start to finish, the experience at Ocean Riviera Paradise El Beso was simply outstanding. The resort itself is beautiful, with immaculately maintained grounds. But what really stood out to me was the exceptional service provided by the employees, particularly Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco!! As mentioned, the employees at Ocean Riviera Paradise El Beso that truly make the resort stand out and made our time there absolutely AMAZING are Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco! Here are some more positives about their exceptional service: * They are incredibly knowledgeable about the resort and the surrounding area. They were always happy to provide recommendations for activities, restaurants, and local attractions, and they seemed genuinely invested in ensuring that we had a wonderful time! * They were dedicated to providing exceptional service and ensuring that we felt valued and appreciated. They clearly take pride in their work and went out of their way to make sure that every guest had a personalized and memorable experience. * They are warm, friendly, and approachable. They are always available to answer questions or offer assistance, but never intrusive or pushy. * They are professional, and they take their jobs very seriously. They are punctual, reliable, and always strived to exceed guest expectations. Overall, these employees at Ocean Riviera Paradise El Beso are truly exceptional. Their dedication to providing outstanding service and ensuring that guests have a wonderful time is evident in everything they do. I can't speak highly enough of them and their commitment to making the resort a truly special place. Please do ensure this feedback is shared with them all. THANK YOU FOR THE AWESOME TIME GUYS!!! You made the trip super awesome and we are super grateful to have met you all. - Adrian (NYC)
MMendezIn general I had a great time, good location, different theme in rooms, the treatment of people at the reception is very good, the facilities need maintenance and a little investment, they look somewhat neglected. Breakfast is good but very late.
GGuest UserFour family couples rented 4 condos here in Feb 2023. We were there a week. Playa Del Carmen (PDC) is no longer a sleepy fishing village and Google says has 340,000 population. The touristy pedestrian 5th Avenue is flanked by a great music scene reminiscent of New Orleans - IMP. Lots of great live music everywhere, afternoon and evening. As with all tourist destinations it was not inexpensive. While you could find deals (25 peso tacos at The Best Tacos Ever on Mondays) - and local beer from 50 - 65 pesos, hamburgers were 250 pesos at the beach clubs, and we paid as much as 500 pesos for lunch portion of grilled mahi-mahi with a small portion of yam fries. This seemed to always include fresh corn chips, salsa and very often live bands, not mariachis, but 3 to 5 piece bands. This is a new condo hotel residence located at 42nd Street and 5th Avenue, which is 2km north of the ADO bus terminal, the ferry terminal and the centre of the tourist area all of which are on 5th Avenue. It is about 4 blocks to the clean and modern Chadraui Grocery store and 4 blocks to the beach. It is a very pretty building with marble floors, open air lobby with front desk and coffee shop. Great cappuccino. The front desk is manned during the day time. Carlos was friendly, spoke English fluently and was very helpful. The desk’s job was to call the owner if there was a problem with a suite. There is a security person at the building lobby entrance 24 hours. Fresh linens were on Wednesday. This is not a full service hotel. The condo units are owned by different people - meaning, to us, each unit has different kitchen supplies and maintenance, for example. The one bedroom units have two bathrooms, and are designed to be locked off to create 2 separate units. The square footage of what you are renting is listed on the website. Check this carefully to know what you are renting. We had a full ( both parts - Suite 205 and 205L) of a one bedroom suite with balcony. One part would be bedroom with king bed, TV and bath. The other part has kitchen, table height dining bar for 4, TV and a pull out couch and bathroom. The building opened November 2021 and with travel restrictions, I am guessing this season could be considered their first. Like all new buildings, it has construction glitches to be worked out. Hot water was intermittent, water pressure was highly variable and for 24 hours there was no water. The safe in 205L did not work. One of our group (305 and 305L) had next day service (24 hours +) on getting their safe open when it failed. The entrance key for the suite is kept in a lock box beside the entrance door. You will be given a code to access your key. The locks are fussy. We requested and received a key card for the second entrance door. The balcony doors slide back to create a full open air kitchen. The bedroom had blackout curtains. The kitchen had dishes and cutlery for 4. It had 2 non-stick fry pans and assorted non-stick pots and cooking implements. There was