Mercure Hotels in Sofia

If you could, I would give 0 - because of the hotel, because of the total lack of responsibility from the management, customer experience and customer satisfaction are certainly words that will remain misunderstood by the entire staff of the hotel chain! In short, I booked 3 rooms for foreigners who come on business trip The guests arrived at different times late Sunday night and next morning they all wanted to move out and change hotels due to several issues with the rooms they had. The complaints of all guests from all rooms on two different floors were the same: 1. Problems with hot water - the water in the bathrooms is sometimes hot and sometimes cold and it is difficult to take a bath, constant change between cold and hot water and the inability to adjust it. It was confirmed as a problem by the front desk person. 2. High temperature in the rooms - all guests complained that the rooms were very hot and it was not possible to adjust the temperature. This was also confirmed as an issue that was known to the hotel staff. 3. Poor internet connection - the guests were foreigners and relied on the internet at the hotel but unfortunately it was almost impossible to use. The guests were so disappointed that even after the few hours spent in the hotel (literally under 12 hours) they were unwilling to look at other options that were offered by the front desk and wanted to move out immediately and move to another hotel. The most interesting thing is that for two months now there has been absolutely no feedback from the hotel, no matter how many times I have tried to contact them. In this way, customers are definitely not won.