Serdika Rooms

buon hotel.

Posizione eccezionale. Arrivi con Ryanair a Sofia. Metropolitana uscita fai 20 metri e sei arrivato. Attraversi la strada ed hai la banca. Di fronte la via principale con locali di tutti i tipi. Comodissimo. Assolutamente una posizione top. Pulito! Ma dovete avere poche pretese. Lavandino che perde. Soffitto che è un po’ staccato. Insomma è da film horror. Ma cosa volete con 30 euro a notte? Io ci tornerei. I soldi poi li spendo per mangiare fuori.

It has been a very very bad experience. To begin with, we had agreed with the accommodation that they would give us instructions to obtain the keys to our room, since we arrived outside reception hours. However, when we arrived at the accommodation, the keys nr.4, our supposed room, were not there. In fact, that room was occupied by other travelers. We tried to contact them by phone and email with the number they had given us, but we did not receive a response. Being two in the morning, we saw no other option than to take the keys to the only room available. That room was for three people, with half-made and dirty beds. As we had booked a room for four, we had to sleep partly on the floor. We contacted booking, but the only solution at that time was to stay in that room that was not ours because at that time we were not going to find anything else; In addition to being four young girls, it was not at all advisable to walk through the streets of an unknown city, without knowing the language that has another alphabet (people generally did not know English) at three in the morning. The next day we wanted to solve the problem without having slept a minute and on the floor. Out of nowhere the keys for room 4 appeared in the key box. We took them and went to check if they were from our supposed room and, indeed, we found “our” room occupied. There were suitcases, bottles of alcohol, etc. So we called for the umpteenth time the phone number that they had theoretically given us in case there were any problems. Supposedly the reception opened at 9am. We waited almost an hour and a half until a cleaning person came. He didn't know English, but we told him there was a problem and he called a phone. They caught him after several attempts but he didn't get a solution either, just some answers in an aggressive tone and he hung up on him. Shortly after, the person we had previously tried to contact called me. Explaining the situation, in the middle of the conversation he hung up on us. Half an hour later, while we were trying to solve everything through booking, explaining twice more what had happened, they hung up on us twice, thank goodness we had a cell phone that is not charged for international calls since we were forced to wait and call several times. times to booking; The man appeared, rudely telling us that he was now going to give us another room for four people. He only told us that he was going to reimburse us for that night's stay, not for the rest, he was not going to compensate us. This money has not reached us yet. We had to wait another hour to be able to have a room similar to the one we had booked at once. Room that was dirty, we couldn't charge all the phones since not all the outlets worked and with a bathroom that had mold. During the entire stay, at no time was there a receptionist to