Scotty's Boutique Hotel

Now this room was cheap and close to Sofia centre. I think that's probably the best thing I can say about it and it goes downhill from there. Staff go home by around 8.00pm so no one is there to greet you (or resolve problems) if you get there after that. First big problem... the aircon didn't work at all. Not ideal on a hot evening and so we had the windows open all night and were kept awake by noisy trams thundering past as well as aeroplanes flying right overhead until quite late. Minute TV on the wall with very low volume sound. Flooring very grotty and worn, one lamp over the bed mangled and bent with mains wires exposed, ceiling fan on the shower room was just a dark gaping hole. Loo was leaking from somewhere and trickled slowly into the central floor drain. No food/breakfast available though you are five minutes from plenty of restaurants. The bed seems strangely low down and the mattress was just foam, no springs. Smoke detector missing from ceiling. Cracked/broken glass top on the window sill. Hole in the wall plugged with a dirty tissue. The word "Boutique" implies small but sophisticated and maybe it was a nice place once but it's now sadly neglected.

We stayed 4 nights and housekeeping only visited once (the day after our first night) so we had no replacement loo roll or toiletries. We saw them cleaning other rooms during our stay but they failed to clean ours daily. The bed slats broke everytime we got on the bed due to it being a cheap bed. This didn't always get fixed despite us telling reception. But when it was fixed it only broke again. This caused a big dip on one side of the bed but fortunately the bed was very large so I could sleep in the middle and my partner still had room on his side. Also, the bed was about 10 inches off the floor so it was pretty hard to get out of and the sheets were stained and grubby looking. One of the overhead bed lamps, which were only on one side of the bed, didn't work. There was a plug socket on just one side of the bed and this was held in place with cellotape. The curtains too small for the windows so the light came in day and night. The TV also didn't work. The room next to ours had a balcony which was right outside our windows (not theirs). There was a lot of noise from them late into the night and our room smelled of stale smoke from their smoking. There was Aircon but it was pretty useless and loud. In the bathroom there was no shower curtain - had to be very careful how you shower so you didn't soak the bathroom. The flush on the toilet was a length of electrical cable you had to pull to flush. This place would be better as a hostel as that is the level of service you get. Our room could've easily fit 4 bunk beds. It is nowhere near a "boutique" and the rooms look nothing like the pictures. The owners need to revisit what they are stating the hotel provides when it clearly doesn't and is misselling to customers. Looking at past reviews it looks like people have been experiencing these issues for a good while but nothing appears to be done about it.