PARKROYAL Hotels & Resort Hotels in Singapore

2nd time staying with Park Royal on Beach Road. Requested for decoration as my fiancé’s birthday is coming up. They have kindly decorated the room with balloon, even giving us a tasty brownie. -1 for cleanliness as I saw a bottle cap on the floor from the previous customer. Service was tip top as usual. Would definitely come back again!

The receptionist made me uncomfortable when I checked in at the Hotel. He asked me whether I wanted to add on pay for breakfast. I said I had booked including breakfast. Then He repeatedly looked at his monitor and told me that the hotel room I had booked did not include breakfast. I told him again that I was sure I had booked including breakfast for two person. I often asked him if he was sure, and he kept answered, ”Yes, it is without breakfast. He did seriously looking into the monitor” Since I believed I was booking with breakfast, I took out my phone from my bag then I checked my reservation. I showed him my booking details from my phone. Surprisingly, he only need few seconds to checked my phone like short glitch from far away, then he looked back at his monitor. But this time, he said, “Oh yes, with breakfast,” without bothering to say the simple word of “sorry” to fix the inconvenience situation from previous wrong information that he had told me so many times at front of reception counter. Does he do the same thing with other guests? from other countries? Or he feel okay doing that if the guests are Singapore-local? Then what if the guest only follows what he said by paying for breakfast even though guest have booked the room with breakfast included? Hopefully, that is not a breakfast scam. I believe the ParkRoyal Hotel system perfectly fine and impossible showing the invalid reservation details information on their receptionist computer staff. ParkRoyal Collection group hotel staff can provide much better service than that The receptionist's name is Zach.

Excellent location, just next to the Chinatown MRT exit E, a lot good food nearby. The breakfast is excellent with a lot varieties, never see Bat Kut Teh for breakfast in any other hotel before 😄 Room size is ok, a bit humid, but not sure it is due to the aircon or room design (bathtub in the room) Hotel staffs are all very friendly with nice smile. Babycot and pillows were sent in the room very quickly. Quick checkin and quick checkout process. Remember to do online checkin, so can get 1 time free minibar.

The location of this hotel is close to bugis and sunny, and shopping is very convenient! Around Singapore there are breakfasts such as Zhen Prawn Noodle and Ya Kun Breakfast. The Great Mosque is just across the road. There is a bus platform in front of the hotel, and a few hundred meters east to west can reach the subway station. The hotel service is very attentive, because it is a serviced apartment, the room is large, two rooms and one living room, but the waiter cleans the room every day. The room was well-equipped, and my wife was particularly satisfied with the washer and dryer, so I didn't worry about running out of clothes. We often go to Singapore and stay here next time!