Guest User
February 6, 2025
The facilities are very new and the location is very good, right next to the shopping mall. But there is one thing that must be complained about. Two hours after leaving the hotel, I found that a large bottle of shower gel, Kerastase shampoo and a washing brush that I had just bought were left in the hotel. I contacted the hotel immediately, but only got the washing brush. The hotel said there was nothing else. I can only sigh. In domestic star-rated hotels, even if I threw away unwanted clothes next to the trash can, the hotel would call to confirm. But here, even though they clearly had my Singapore mobile phone number and knew that I had lost something, no one contacted me. Two bottles of toiletries were also missing. The shower gel that I had just bought for only one day was 500ml. It was obviously not discarded by the guest but forgotten to take it away, and it just disappeared.
Before leaving the hotel, I didn't know that something was lost. I wrote a good review with the idea that I was good for you, me and everyone else. I wouldn't have written it earlier!
I can only comfort myself that it was just a few hundred yuan, but the service management of the hotel is really much worse than that in China!
Original TextTranslation provided by Google