Hotels near Hooper Road Playground, Singapore

It falls short compared to other Marriotts in different countries. It's somewhat disappointing, but at least the room is clean.

We faced some hiccups during check-in, which was frustrating. The daytime front desk staff were not welcoming or friendly, making the start of our stay less enjoyable. In contrast, the night shift staff were much more engaging and motivated, which was a relief. Duty Manager Dahlia made an effort to address my concerns after I provided feedback, and I appreciate her attempts at service recovery. The hotel itself is nice, with comfortable rooms and a pleasant atmosphere. However, the inconsistency in service left us disappointed. I hope they can improve the front desk experience in the future. Overall, while we had some enjoyable moments, it wasn’t the celebration we had hoped for.

The hotel is very new and clean. Staff was very helpful and friendly. I left my ID at the front desk when checking in and the staff only called me after 8am to not disturb me at night. Located at a distance from the MTR station but there are plenty of buses, and it's lovely neighborhood! Would stay here again the next time I'm in Singapore.

Facilities: There is a living room and dining room in the room. The refrigerator and tableware are all available. The bed and quilt in the room are super comfortable. There is also a washing and drying machine, which is very convenient for travel. There is a breakfast area, swimming pool and gym on the second floor of the hotel. There is a public living room on the 11th floor with massage chairs and a billiards table. Cleanliness: The rooms and public areas are very clean, and even the mysophobic teammates are impeccable. Environment: It is near the Somerset MRT, and there are also bus stops nearby, which can lead directly to Sentosa and Gardens by the Bay. There is 313 downstairs, where you can go shopping and eat, which is very convenient. Service: The service is great. There are not many choices for breakfast but the quality is good. Apart from the price being a bit expensive, nothing else can be faulted.

pros: rooms have water dispenser (can dispense hot water as well) cons: the water dispenser makes noise and it's pretty loud the shower water is very small, takes longer time to shower

They have two wings: the East Wing and the West Wing (which has bigger rooms). The front desk informed us that they could only upgrade us for the first night as they were fully booked on the second night , so we chose not to upgrade at all to avoid moving to another building . The hotel is right beside Zhongshan Mall. It’s a very small mall with just a few shops, but it’s enough. They have a McDonald’s, Starbucks, Toast Box, BreadTalk Bakery, FairPrice supermarket, and a Guardian pharmacy and I especially loved the serene garden .🌲🍂 The check-in process was exceptionally smooth and the staff was very helpful. Despite arriving late for breakfast with only 30 minutes left to eat, the chef was incredibly friendly and accommodating, even offering us more food . Breakfast last call at 9:45am .  The only minor downside was that the room and bed were a bit smaller than expected, and if you turn too much, you might feel like you’ll fall off 🤣🤣. Aloft took over the building from two other hotels last June. Personally, I felt everything was great, except for the room itself ,which they can’t do much about. Price was on the steep side due to  F1 weekend.but overall, it was a delightful experience.💖

In overall, I like their service & also their hospitality and may come back again . My Air Conditioner wasn’t cold at first 2hours and I contacted them, they just came 15mn after that, cleaned it, and told me it’s the rule their AC cannot change to 18 or 20- but it will decrease by ownself to least of 21•c. And it is fine after that AC dropped to only 22, but so cold after cleaning. Their staffs at front desk are all helpful and friendly when I asked them on which MRT station to go shortest… There was some 2 stains on mattress cover that I really don’t like, but didn’t inform since I used to see many reviews before on such thing. Room is quite small, but it’s normal size for SG hotelsss at this similar price based on my research- location is just the best, easy to reach many famous destinations.

A cosy hotel with a Good location near lots of food choices and also the shopping mall was short distance away. Service at the hotel was great from the reception, restaurant to the concierge making my staycation a great one. Specially want to mention Ryan the Royale restaurant host, he was full of smiles, helpful and polite which is a number one in service line.

The room is quite big, with a small living room and a small kitchen for cooking. It is quite spacious. The surrounding area of ​​the hotel is relatively quiet. It is next to the subway station. It is a ten-minute walk from the subway station to Orchard Road Mall. It is very convenient. The breakfast is relatively simple. Basically, there are just a few choices every day. After staying for 6 days, I got tired of it.

Visited on a Saturday and checked out on a Sunday. Check-in was fairly quick and fast. The reception was very professional and really nice and helped me check in without a hassle. I read reviews about Mercure on Trip and was wondering how bad it could be when talking about the room size. I figured that those customers were not from around Singapore and didn't know how small a hotel room in SG can be. Voila. I went into the room and was surprised. Everything was clean and the room was big enough in Singapore standards. M Social was my go-to and I was just wondering to myself that the room I booked in Mercure was much bigger than M Social and cheaper as well. Having stayed in York Hotel & M-Social most of the time, the money spent in Mercure was actually more worth it. Room came with shampoo, conditioner & body wash; M Social provided only shampoo and body wash. I ordered food in through GrabFood and realised I didn't have cutleries. Called the front desk at 1:45am asking for cutleries and received disposable utensils in the span of 5 minutes max. Talk about proficiency. I'm also a sucker for breakfast but I can't ever wake up in time so I cannot comment yet but I'll definitely book another stay soon so that I can try their breakfast. The place is very centralised and food is everywhere along the vicinity so there wouldn't be an issue if you're travelling from overseas. There are kopitiams / coffee shops which has cheaper food options as well if you do not want to break your bank but there are cafes and bars around the area as well. Air-condition was working as expected and hot water in the bathroom was also working well. There is SEPARATE tap with filtered water for you to refill your bottle so that you do not need to buy bottles and bottles of water which is nice. Checkout was at 12pm and I received a call at about 11:40am - 11:45am reminding me to check out. I thought I'd have to wait in queue to check out but I was approached by a staff or maybe the manager (?) and he even asked if we needed to keep our luggages with them first. I did not have any luggage so I declined the offer and just passed the keycards to him and that was my checkout process. Miscellanous stuffs I noticed - The staffs are very good at pre-empting what someone needs when a customer was walking towards the counter and asked where the washroom is and the 'security' pointed the direction of the toilet to him. Having worked in service / hospitality before, this is commendable as not many hotels are like that. The front desk was also receptive to requests when I wanted to leave a key card with the front desk so my friend can pick up the key card as well. Mercure in a nutshell is very service forward and professional. Compared to the other hotels I've stayed in, budget or hotels with stars, I'd definitely recommend Mercure as the top #1. Will definitely come back again. Thank you for having me!