Hotels Near Templo in Silao de la Victoria

The hotel itself is beautiful and comfortable, but the customer service was not so great. Receptionist and crew needed constant reminders of what should be expected from them. I was very dissatisfied in that aspect.

Decent place and close to Leon airport - that's the best I can offer from my experience. Quick story, stayed there before heading to San Miguel for a weekend. My wife left her Kindle in the room, figured that out in San Miguel. Told the hotel we'd be there again that Sunday night to stay before an early Monday flight back to California. Get there Sunday night, my wife's Kindle was locked in Manager's office and no one there could let us in. Got the manager on the line and she said she'd be there early Monday morning to give us the Kindle before our flight. Monday morning comes and she decides she didn't want to come in early and says they'll mail it to us - at our cost. We go home, they still have the Kindle almost two month later...

I spent two nights at this property while visiting Guanajuato on a weekend getaway. For the unbeatable price and location, let me be frank: even if this place was terrible (it’s not, of course!), I would still return again. Seriously. For a brand-name hotel to be around ~$40 per night, it’s incredible. But that doesn’t mean I’ll ignore some issues that can be resolved. The staff were all very friendly and helpful. None were completely proficient in English, but they knew enough phrases to communicate just fine. I was impressed with their kindness and dedication to customer service! Thank you! The atmosphere is typical of most Holiday or Hampton Inns around the globe—breakfast area with seating, grab-and-go pantry, pool and fitness center, etc etc. Nothing too unique to Guanajuato, but that’s perfectly okay. The rooms—here’s where things start going south (things get worse). The first room I was assigned was not clean. There was a noticeable brown stain on the bed and orange/red residue on the bathroom counter. These spots were easy to spot and one of the first things I noticed about the room, rather than being able to admire the coziness or the TV or the airport view. I don’t like having to deal with cleanliness problems when I first enter a hotel room. Here’s what made things worse: for the life of me, I couldn’t get the hotel room phone to work. So I couldn’t call the front desk to request a change of rooms. I had to walk back and forth between the room and the lobby to get keys for another room and transfer all my belongings into the new room—I’m disabled and traveling without my normal wheelchair, so the movement is tiring. I didn’t expressly ask for assistance, so I’m not blaming anyone about the physical exhaustion but myself. However, I do consider a working phone and a clean room to be the responsibility of any hotel anywhere in the world. Moreover, the front desk employee met me in the dirty room as I was gathering my stuff to take photos of the unclean areas. I appreciated this gesture. It is crucial that housekeeping can rectify these mistakes. The only thing…at this point and throughout the rest of my stay, I don’t recall ever being told sorry for this inconvenience. An apology is a standard customer service expectation when something goes wrong. Thankfully, the new room I received was clean. Soundproofing wasn’t the greatest, unlike what I hoped, and I could hear the noisy truck traffic from behind the building during the day. On the positive side, the bed was comfy and all the outlets sustained a charge for my electronics. But the hotel phone? This one didn’t work either. Let me end the review here. Even though there were negatives to my experience, I would still stay here again for the location and budget-friendly cost. Plus, I would hope that the improvements needed will be acted upon in time for my next stay. A free shuttle to the airport is one of the boons to such a wonderful location, which I nearly forgot to mention.

沒毛病，基本上可以住

Jazmin y Marina, nos brindaron un excelente servicio en la cocina, con gran atención, alimentos ricos y sabrosos. Lo mejor del hotel es su gente. Gracias por contratar a gente que nos brinda su alegría y atención.

A pretty nice property, the rooms are clean and nice enough. Service is lacking, I called from the airport and found connecting to the hotel a bit difficult. I was aided at the airport by concierge staff inside the airport. After I could not get ahold of the hotel using my phone they called for me and passed me the phone. I spoke to the hotel operator or the front desk this was unclear. I asked for a shuttle pick-up at the airport. I was informed that shuttle pick-up at the airport required advance booking three hours prior to the required time. I am not sure why this is but it is not user-friendly for flyers arriving. I was then told to wait for a minute and the operator would see what they could do. I waited a few minutes and then the line was cut. I tried to call back but no one answered. I just took an airport taxi (280 Pesos). When I arrived at the hotel I checked in and was informed that complementary breakfast was served from 6:30 to 10:00 AM. I went to my room and relaxed for a while and then went out to the city. I took a local ride share (DEDE) and the fare was reasonable. I returned and went to bed after a long trip I slept well. I did note there is no provided water in the rooms and room amenities are sp****. I woke up a bit late the next day and went down for breakfast at 9:00 AM. Breakfast is a breakfast buffet unfortunately for me virtually every piece of food that was available was completely emptied and I noted several persons standing outside the kitchen door waiting for food. I did not see any service staff and most tables were dirty and empty. I walked the buffet and I walked around the dining room realizing that breakfast was available I returned to my room. I packed and left for the airport, I inquired about the airport shuttle to the airport and was informed it ran on the hour every hour (seemed odd since to get a pick up it required 3 hours advance notice). I was told by the front desk staff that the shuttle was available any time just let them know when I wanted to go. I found that confusing as well because after telling me it was available any time I was told it was on the hour. In closing, I was excited to see I was booked in a Hilton, unfortunately, this is not the standard of service I was previously accorded at a Hilton property, and sadly it was pretty disappointing. Another odd observation I made on the way back to the airport was Hilton has acquired several of the other branded hotels and is attaching its name to them as well, I hope they do better service-wise.

I was expecting this to be a Hampton Inn hotel, but clearly only in name. Everything else was a disappointment. Let me mention that this hotel is in the middle of nowhere, total industrial type area - you cannot walk anywhere. That is why they offer a shuttle to take you anywhere. Also you can hear a train at all hours of day and night blowing its horn. The bed was Not a Hampton Inn comfy plush memory foam bed - that you’re familiar with and come to expect with the Hampton Inn name - this was a very firm older type mattress that was not comfortable. The king standard room was extremely small. The one thing I will say is they have an extremely powerful shower which was great - that was the only thing that I could say was good about this hotel. Additionally the front desk staff not very welcoming or friendly. The only nice person working here was the shuttle driver named Simone. I stayed there just one night but from the afternoon I checked in until the next day - my key would not let me in the room 6 times!!! because the front desk girl can’t seem to program a key correctly and six times I was locked out of my room and only did I find out when I got to my room and the key did not work and I had to go back downstairs six times this is unacceptable! Complete incompetence it’s a simple job to program a key. As far as the breakfast goes this is definitely not a Hampton Inn breakfast by any means it’s catered to the Mexican clientele - not international. They love their chilaquiles even at breakfast (sorry but I don’t need tortilla chips and spicy sauce first thing in the morning!). The food truly tasted disgusting and the orange juice is not even real. They have no paper coffee cups. And what was even more disturbing was it was roped off and you could not even serve yourself or see what was in the dishes. Some woman Who spoke not a word of English, had to pick everything for you which is outrageous and ridiculous! Every other hotel lets you pick your own food but clearly not here! For that reason alone I would not go hereI I would never recommend staying in this “Hampton” hotel to anybody. There’s a much better hotel down the street called City Suites (the pink one), Huge rooms and friendly staff, I know because I moved there.