Guest User
December 12, 2024
Starting from the breakfast not included in the price which is really poor, I would focus on the falling plaster, the cobwebs on the ceilings, the bathroom divided on one side by the toilets, on the other in a very narrow recovery corner by the shower that doesn't even close properly so it gets wet everywhere. The sheet on the bed without a mattress cover and the rooms cold as death. If you ask for a blanket you will never get it, if you are lucky you get a rescue heater. I imagine how hot it can be in the summer without air conditioning but that is not the point. I remain doubtful on several fronts: I book by making specific requests such as: SEPARATE BEDS and I find they are all double. I point out how they were specified in the email and they even responded positively and in person they wash their hands of it. On the phone the price of the room is one, in person another and obviously the first thing they ask you as soon as you arrive is: when will you pay? Who pays? How will you pay? Parking is separate, okay, it wasn't specified but okay, until I pay for parking for my colleague who ends up paying for it in turn (so paid twice, smart ones). The welcome from the staff? Yes, the same one who shouts outside the rooms early in the morning and makes an indescribable mess for cleaning. It's a shame given the location it's so neglected. Siena is small but full of hotels. Evaluate carefully.
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