Top 5-Star Hotels in Siem Reap

My first time to experience such a world class treatment from all the staff. I was picked up from the airport and offered me a cold towel and a cold drink. When i arrived at the hotel, i was greeted with a welcoming drink and another cold towel. The buffet breakfast were so superb. Every time i sat at the table, they would again gave me a cold towel. (Seriously, this hotel has tons of cold towels 😂). Every time i went to the pool, there was a hot tea and an unlimited banana chips being served immediately. My room was insanely beautiful. I was welcome with a personalised note in my bed, great view of the balcony and very chic bath tub. The room's interior design is also to die-for. 😍 To the staff, thank you guys for being so friendly, approachable and professional. Special mentions to the Supervisor who always greets me with a welcoming smile whenever he sees me (sorry i forgot your name sir). To Ms Chet, who gave me a tour. To the guy who gave me a scarf upon checkout( sorry i also forgot your name, too. ☹️). To Mr. Myr whose very approachable. To the girl who helped me take my pictures in the pool (sorry i forgot your name too) and to my driver Mr Moe. Thank you guys for making my stay a memorable one. Just a little thing to add, I’m just not used about the cleaning protocol. I was startled and woke up many times by the hotel cleaning staff by automatically opening my door and asked me if i want to clean the room even though i did not put a signage in front of my door or informing somebody. However, those are just small matter than can be fixed. Truthfully, i don’t have anything bad to say about this hotel. I don’t mind staying here for a long time. ❤️❤️❤️

Hotel is very conveniently located. close enough to walk to Pub street and the night market, yet far away enough to not have your sleep disrupted by the noise and crowds of prople. surrounded by local and international restaurants. The staff were friendly and helpful, we needed a wheelchair and they arranged everything for us. Breakfast had a good variety of local and western food with even an omelette station. Only 15 min away from Angkor Wat complex by tuktuk. Would definitely recommend and stay again.

While staying at Metta residence my Husband enjoyed a nine night stay. The breakfast buffet was consistent each morning and lucky served us each day with a smile and fresh hot coffee. The rooms were clean daily and very spacious. The front desk was always hopeful. It was a bit moist at times. Tuk Tuk driver called Kimsun was extremely helpful and very generous, many evenings, he drove us around without asking for anything extra, which gave us a reason to provide him with a great tip. I do recommend this hotel for couples and families. The pool is beautiful and is in the sun until about 4 PM daily.

Hotel provided the best service for me. Food also tastes good. Location is in the centre of the town

This is a 5 star hotel in central Siem Reap. It is luxurious but not pretentious. Though the classic room is their ”starter” room, it was superb. We were two adults and a child. The boy slept on the sofa and they provided bedding at no charge. Our bed was extremely comfortable. The room was elegant but not pretentious integrating a lot of wood and granite. Two arm chairs with foot rests made our stay most comfortable. Staff was very friendly, helpful and responsive. The breakfast for two days was a fixed menu, then buffet. Plenty of western and Asian options. Real bacon too. The location is central and their are tuk tuks waiting outside all the time.. Everything is within a $1 to $2 tuk tuk ride. We let the hotel arrange our tuk tuk temple tours to our specifications. The driver was a great guy, and provided iced water and iced towels Their price was the same as two other tuk tuk drivers who I emailed. They also arranged airport taxis (not free). We agreed that this was the best hotel experience we've had in Asia. I highly recommend this hotel, and it is one we would return too, which we don't often do. For the quality, the rates are extremely good value

Service is very good. Breakfast includes American and continental type, additional beef noodle. Coffee is also great I love it. The room hot and cold raining shower is great. Pool is also clean. Car parking is also acceptable.

Beautifully designed Resort and the Staff is incredible friendly! Does Not Matter If the Front of the House employees, waiters or housekeeping; all really Professional. The breakfast offers a big variety of Asian Cuisine and Western Classics. Pool area is very nice. The only Part which could be improved is that the rooms are spacious as well as well maintained, but in general a Bit old and could get a do-over.

We stayed at 4 hotels in Siem Reap on this trip and we both agree this was the best. The room was large with oversized soft bed and strong ac. Words just can’t describe the pool…biggest we have seen in our lives. It’s so relaxing to just swim around the whole thing. Breakfast was our best at this hotel as well. 100% loved it and would return.

I am writing to express my utmost satisfaction and gratitude towards the impeccable services provided by your hotel, The Sarai. I have had the opportunity to stay in numerous hotels during my travels, but The Sarai has truly left a lasting impression on me. First and foremost, I would like to highlight the outstanding level of service that your staff exhibited throughout my stay. The entire team at The Sarai, especially Rose, David, and Anna, went above and beyond to ensure that I had a delightful experience. Their dedication and willingness to assist me were truly commendable. I must add that all the other staff members were equally helpful and contributed to making my stay exceptional. Apart from the exceptional service, I was particularly impressed with the hotel's amenities. The comfortable beds ensured a restful sleep, the delicious breakfast provided a great start to the day, and the fabulous pool offered a refreshing retreat. Furthermore, I was thrilled to receive a complimentary 30-minute massage, which I decided to extend due to its immense relaxation benefits. I also want to express my appreciation for the assistance I received from your staff in various other aspects. From arranging transportation to and from the airport to helping me mail out postcards, their support was invaluable. I couldn't have asked for more. In terms of location, The Sarai's proximity to the main shopping and restaurant area is incredibly convenient. The short tuk tuk ride or 10-minute walk ensured that I had easy access to all the attractions and amenities in the city. Additionally, I would like to mention the excellent tuk tuk drivers that your hotel has partnered with. These local drivers were not only knowledgeable about their beautiful city, but they also provided exceptional service and were readily available to show me around. Their passion for Siem Reap was evident, and I thoroughly enjoyed exploring the city with their guidance. My experience at The Sarai has been nothing short of extraordinary. The combination of exceptional service, top-notch amenities, and a dedicated staff has made my stay truly memorable. I am grateful for the outstanding hospitality and will not hesitate to recommend The Sarai to anyone visiting Siem Reap. Thank you once again for providing me with a remarkable experience.

This hotel, particularly the service, has made me in love with Siem Reap. Mr Phea, Ms. Thida and Ms. Annie truly deserve my recommendation for their great hospitality, genuine care, and friendliness. I was first greeted my Mr Phea at the airport for the pick-up by TukTuk. It was a complimentary by the hotel. He was welcoming and so was Ms Thida when I arrived at the hotel. Not only with her warm smiles, I was also welcomed with a cold towel and a refreshing lemomgrass drink. We chatted like as if we had already known each other! As the room was already available on my arrival , I was granted early check-in to my room. Thank you, Ms Thida! I love my room. It was spacious and cosy. I wished the mini bar was complimentary but no biggie as there's a small grocery store just across the road where you can buy instant noodles, snacks, drinks and toiletries etc I spent the rest of my day out on a TukTuk for sightseeing and lunch. Mr Phea was my loyal TukTuk driver throughout my stay in Anjali. He was also like a tour guide and a friend to me. He brought me to an area where the Muslim community lives. There's a mosque and plenty of Halal food/restaurants. I truly appreciate Mr Phea doing this for me. Because of this, I had the opportunity to devour the delicious Cambodian dishes of Beef Lok Lak, Amok Fish, etc, without having to worry if it was pork-free and safe for me to eat. He brought me for a drive along the paddy fields and to watch the sunset. When I returned to the hotel, I was greeted by Ms Annie and Mr Panha. They were friendly too! Breakfast was alright to me. My first morning, I had my breakfast prepared and packed in a tiffin carrier as I left at 4am to go for the Angkor Wat Sunrise Tour. They packed hard boiled eggs, croissants, bananas, and little baguettes with jam. Only one morning I went to the restaurant for my breakfast and I chose Waffles with fresh fruits. There's a buffet of bakeries (bread, pastries, cakes), fresh fruit juices, cereals, and salad. I would totally recommend that the hotel look into an airtight container for the cereals as the ones I ate were all kinda soft and stale. The salad too should be covered because it was 'covered' with fruit flies and flies feasting on it. My two other breakfasts were spent in my room as requested. One of it was exceptionally good. I requested for scrambled eggs with cheese and mushrooms and I got just that. It was creamy and fluffy! I requested for smoked salmon at the side but was given smoked salmon bagel with rocket leaves and The morning on my check-out day was sort of disgusting. The scrambled eggs were dry and two of out the croissants were cold. The watermelon Juice was good though. It could have been perfect if a glass of ice was served alongside with it.