Hotels Near Airplane House in Siem Reap

Initially we found the room had been cleaned but they did not change the bedding with previous hairs and debris. They immediately changed it when we told the issue. Room is very spacious and quiet because it is a little bit away from busy streets. Please check the inventory for drinks and snacks before you use them. Make sure that the items are the same as the listed. Breakfast is not buffered and you need pay a little bit more dollars if you want to choose better ones. The front desk staff are very welcoming. Our room is on the fourth floor and we had to go up/down by our feet. Overall we stayed very well.

The hotel location was very convenient for food and everything. The room was very neat and clean, nice bedding. The staff were very attentive and energetic, highly recommended

Booked this hotel only for two nights 6-8 Jan. My past experience during my earlier travels in some cases was bad in the sense the hotel description and photographs were not factual. I reached the Angkor land Urban Botuque on 6 Jan afternoon to check in. First look at the Hotel building told me I have made the right choice. The most happening place in Siem Reap the Pub Street was about a km away. The hotel surrounding were very clean with a wide road in front and a big parking space in front. As soon as I entered the huge lobby with teak wood interiors I was greeted by the the hotel staff team. Check in took just a couple of minutes. Meanwhile the Manager of the hotel Mr. Eng Sona came and met me too which was a nice feeling. He said he is giving me a very good room on the fourth floor and if I did not mind he would shift me to a still better room the very next day which was then occupied. The room was very big and very comfortable. Had all the amenities. The next day the Manager showed me the other room on the third floor. I agreed to shift. This room too was large, the bathroom had a bath tub and in addition a separate glass bath enclosure too. It had a balcony too overlooking the swimming pool. The pool was excellent. Breakfast menu was also very good. The hotel arranged my tours too. Tuk Tuk and the motorcycle buggy called the Remork was always available just outside the hotel.. After this most wonderful experience in the first two days I extended my stay further for the remaining days too from 8- 11 Jan 24. The Manager Mr.Sona met me regularly to enquire if I was comfortable and whether I needed anything. His team of young boys and girls too were very responsive and greeted the guests everytime. I did not find any flaw or anything to complain about during my entire stay. I had the the most memorable experience in Angkor Land Urban Boutique thanks to Mr. Sona the Manager and his team.

Choosing this place to stay was probably the best decision we could ever make. First, the place has a swimming pool. Second, breakfast that can be adjusted to your needs (the basic set is one main dish + bread + fruit + coffee). Third, it is 10 minutes away on foot from the Giant Ibis bus stop, which is very convenient. Fourth, the rooms are clean and have everything you might need. We came to the hotel as early as at 5 am, and Rithy welcomed us, upgraded our room and let us check in early. He actually spent all three days with us, booking all the attractions, providing cold water and taking us to every single location from the early morning till late in the evening on his tuk-tuk for a reasonable price. The experience was great, and Rithy contributed a lot to that 😊 Thank you for a wonderful welcome!

Hotel management was confusing, and two of my rooms were wrong in three days. Every day I can see other quarreling guests in the lobby. The manager said it was oversold because of the Spring Festival. When you booked the room, you should read it clearly and ask clearly. We had no window on the first day and it was speechless. The family room is quite spacious and clean. All in all the room was ok, the location was good and the management was terrible. Ctrip's coordination service is quite timely.

The kindness about staff is great. And also the place is close to the center like night market and ankhor wat. This hostel gave me a roommate. I made a friend in this hostel and went around siemreap. It is also valuable experience for me to give me a chance

Warning! Awful experience! We left early without a full refund due to the room being unfit for purpose! Main issue: THE RATS. On our first night in the family room we got woken at 3am to the sound of rats running around the walls and ceiling making a lot of noise, scurrying around and gnawing. It was VILE. It lasted all through the night so I couldn't go back to sleep. This wasn't helped by the fact there were holes in the walls and ceilings in the bathroom. We informed the reception that we didn't want to continue our stay and wanted to leave on our last night with more than 24 hours notice and they refused to help, we asked if a different room might help but we were not accommodated. As this discussion was happening a huge rat ran through the reception in sight of us and the reception staff and they still would not give us a full refund for our last day. (We left, lost money and had to pay for another hotel) Other problems to be aware of: - Shower fitting was from above only and very dated with the fittings and wires hanging off and large holes in the ceiling and walls -Rock hard beds to the point it hurts your bones. -NO TV (the wires had apperently been cut in the street so this isn't getting fixed any time soon) -Extremely poor WiFi, hardly worked/connected (apparently due to ”too many guests”) - Poor cleanliness stains on sheets & towels - Run down in general, rusty sunbeds, holes in walls, holes in towels etc - Useless Sun beds with no functional back rest, pillow kept moving and wasn't a good angle to lie back on - False spa advertising ... The spa closed down a while ago and doesn't offer 3/4 of the treatments it says, and if you do want a massage they call an external therapist to come your room and do it on your bed, which with the lack of cleanliness I would presume they don't change your oily sheets afterwards. - Pool was dangerous, greasy tiles underfoot so when getting in and out of the pool it was very easy to slip and the edges of benches/seats/raised areas in the pool all had very sharp edges that you could cut yourself on. It was also in the shade for part of the morning and all of the afternoon. - seemingly uninterested reception staff that couldn't help - Poor customer service, with no house keeping & only a small amount of toilet paper given for 3 nights Please trust us and do not go,

Beautifully designed Resort and the Staff is incredible friendly! Does Not Matter If the Front of the House employees, waiters or housekeeping; all really Professional. The breakfast offers a big variety of Asian Cuisine and Western Classics. Pool area is very nice. The only Part which could be improved is that the rooms are spacious as well as well maintained, but in general a Bit old and could get a do-over.

Spacious, relaxing and very clean hotel. I love the hotel interior - with minimal decor which made it look more elegant. The staff were very courteous; friendly but professional. We appreciated the early check in which gave us some needed sleep since our flight was past midnight. We tried the BBQ night by the pool accompanied by good music. The food at Lok Lak restaurant were great, if you wish to explore Cambodian dishes. Overall, it was a great stay.