Thejetsetters2012
August 31, 2024
We stayed for one night as part of our travels round Yorkshire. First impression was very good and the hotel looked beautiful. We did have to wait around at reception for a while, until someone spotted us. Welcome Prosecco was nice to receive. We used the spa and pool area, which was very clean and pleasant, and relatively quiet. Chatted to several people there who were gym members. The room was nice, but did feel rather dull. I was disappointed to find there were no nice toiletries and not even shower gel! I thought it had been forgotten about so I phoned the receptionist who said she’d get some, then she phoned me back to say they don’t do it- how bizarre!! I was frustrated about that and can’t believe a 5 star hotel wouldn’t have shower gel or hand wash (only a soap bar) but the manager confirmed the next day that there had been recent changes and they now don’t do it . Another annoyance was that there weren’t any bath robes. Small issues I know, but when you’re just there to chill, those items are expected from a 5 star hotel. Anyway, the breakfast was good quality and all staff we met were polite and helpful. Although the stay was nice enough, we wouldn’t go back and we enjoyed our stay at Middlethorpe Manor (20 mins away) more - and they had nice,fluffy robes and Penhaligon toiletries! Ha ha.