Guest User
June 14, 2024
My husband and I visited to celebrate our wedding anniversary. We were interested in the indoor bath with free-flowing spring water from the Moor Onsen and the teppanyaki course meal, so we were looking forward to going there once. To get straight to the point, we got sick with the oysters that were served right after the teppanyaki course appetizer! I don't know if the smoked food was not cooked properly, or if there was a problem with the freshness of the oysters themselves, but towards the end of the course meal, I felt sick and went to the bathroom, but I felt like I was going to throw up, but I couldn't. After that, I lay down in the room and took stomach medicine, but instead of getting better, I felt worse and worse, and I couldn't even get into the indoor bath. Finally, around midnight, I was hit with strong nausea and spent about an hour in the bathroom, struggling and vomiting, and then I was hit with strong stomach pains and had diarrhea several times until the early hours of the morning. I barely slept and had no energy to eat breakfast at all. When I told the hotel staff that my husband wanted to go to a hospital he had found online, they directed us to another municipal hospital, and a female staff member came into the examination room, and the doctor in charge insisted that it was not food poisoning, and would not listen to my opinion at all. I could only assume that they were in contact with that hospital because they didn't want to have to close the business if food poisoning occurred. Before eating dinner, I had not felt unwell at all, and in fact I was in perfect health and was looking forward to the hotel's course meal, but even though the hotel's ingredients and cooking made us suffer so much, the staff seemed cold and we left the hotel without a single apology from the person in charge. It was the first time in my life that I paid over 30,000 yen per person and suffered such painful food poisoning. I have no choice but to accept that the hospitality was not worth the price, but it ruined our precious anniversary and it was like throwing money down the drain. I never want to go through this again. I don't want anyone who goes here to have to go through the same pain as me, so I dared to write down the facts. Even after I got home, I didn't feel better for a while and I realized how terrible food poisoning can be. I want my money back!
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